Our Top Technical Support Rep, with the highest customer satisfaction rating in the past month, is Daniela Ivanova. She is a Level 1 Technical Support Agent, who takes care of the customer support tickets reported through our User Area. To be in top shape to handle tough technical cases, she keeps on her nightstand books about Linux and web programming, along with Harry Potter. Check out her full interview.
As a web hosting company we move around tons of websites all the time. The most challenging migrations happen when physical datacenter locations are changed. On such occasions we transfer upwards of 300TB of data. It usually travels over the wire, but we have also physically moved server machines and literally transported websites by the truckload!
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This month our Top Customer Care award goes to Nayden Naydenov. If you’ve spoken with him, you must have noticed that he is a really friendly soul and his knowledge and calmness allows him to explain even complicated stuff in simple language. Work aside, Nayden is a die-hard gamer who also takes interest in politics and always keeps up to date on the latest social media trends.
“Everyone is creative. Everyone is welcome.” This is part of the manifesto of CreativeMornings–a global monthly breakfast lecture series for the creative community. Their motto in the spirit of our Community Series is just part of the reason why we love and support our local CM chapter. It is also what inspired our joint #CMCreativeTravels campaign that will take one person from our community to a CreativeMornings event of their choice anywhere in the world. But first, a little background.
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This month we are happy to introduce to you Georgi Ganchev, who is part of our Technical Support team. He says he’s there not only on duty, but with his heart. He loves helping others, gaining knowledge and taking part in various adventurous activities outside the office. Check out what he told us about himself in the interview.