Chat with your IM customers
You can now talk to your Telegram & WeChat Customers from your Zendesk Dashboard
Connect
You can now talk to your Telegram & WeChat Customers from your Zendesk Dashboard
ConnectWHAT'S NEW
Good news for Zendesk users :)
Ongair enables businesses all around the world to talk to their clients via Instant Messaging
We provide a robust, easy to use dashboard that lets you manage all your instant messaging accounts from a single platform
Coming soon
Have realtime conversations with your customers where they spend most of their time; on instant messaging
Powerful Dashboard
Ongair’s dashboard brings you a host of powerful new features to help you manage your conversations better and faster. Access your dashboard wherever you are and close cases even as you commute.
Awesome Analytics
We've developed the most advanced reports and analytics for Instant Message platforms available today. Measure your responsiveness, Analyse Keywords and get deeper insights on you customers.
Auto responses
You can create simple rules for how your messages will be replied to in your absence. Add a bank of common replies to make your workflow smoother and jump into the conversation anytime you want.
Multiple Agents
It can get busy when your customers are trying to reach you. Unlike using your favorite IM apps on a phone or tablet, now your whole customer service team can chip in and close conversations faster.
CRM integrations
Use Ongair with tools your team already knows and loves, like Zendesk and Freshdesk. Our Zendesk app is the fastest way to bring Instant Messaging into your workflow, more integrations coming soon.
Multiple Accounts
You’re customers are most likely using more than one Instant Messaging app, so should you. That’s why Ongair lets you add more than IM channel to your account and access them all on a single dashboard.
Just starting out?
This package is perfect for you. Choose from one of our 5 IM channels and see why everyone is buzzing about Instant Messaging.
TRY IT OUT FREEGrowing pains?
No need to panic, get more of your team on board. This package has everything to help you expand your business.
TRY IT OUT FREEGetting the hang of it?
Talk to your customers on whichever IM channel they are on and enjoy advanced features to quickly scale your customer support.
TRY IT OUT FREEWe can provide you with Advanced capabilities and features in our Enterprise plan including a custom sub-do-main and integrations to your internal systems.
