Search
English
- Solutions
- Business Solutions
-
Customer Engagement
Avaya Oceana™ delivers the best customer experience each time, every time.
Team EngagementExperience simple, contextual, user-defined communications with Avaya Equinox™.
NetworkingInnovative solutions for the challenges of cybersecurity, digital transformation, and IoT.
CloudBroadest option of cloud solutions that meet the needs of any business.
-
Customer Engagement
Business Need
Business Type
-
Cloud Your Way
Avaya Cloud options let you connect, communicate, and collaborate without boundaries.
Cloud solutions ›
- Business Solutions
- Products
- Networking
Innovative solutions for the challenges of cybersecurity, digital transformation, and IoT.
- Cloud
Broadest option of cloud solutions that meet the needs of any business.
- Popular Products
A-Z
-
Avaya Cloud options let you connect, communicate, and collaborate without boundaries.
Cloud solutions ›
- Networking
- Services
- Professional Services
-
Enablement Services
-
Optimization Services
-
Innovation Services
-
-
Webinar: Maximize the ROI of your Avaya Support & Maintenance
See how to optimize communications performance.
Attend now ›
- Professional Services
- Case Studies
- What Customers Are Saying
“Our partnership with Avaya is based on three key success factors that both companies believe in: Technology, Process...
Case Study Quick View: Advanced Contact Center
Topic : Customer Service, Team Efficiency2500+ EmployeesCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
"As a leader in the contact center space, Avaya has the experience and expertise to deliver the solution we need.”
— Jaiporn Srisakul, Managing Director
Advanced Contact Center
Thailand’s premier mobile network operator AIS has put self-service at the heart of its customer experience management. By adding Avaya Aura® Experience Portal to a powerful Avaya platform, its contact center operation can now handle 85 million calls a year via self-service, meaning its 1800 agents can focus on higher-value calls. The results are a faster, more responsive service to customers, and a huge cost saving to the business.
Benefits
Improved Customer ServiceReduce CostIncreased ProductivityJaiporn Srisakul, Advanced Contact Center
"We have found Avaya to be the first to deliver new technology and innovation."
Case Study Quick View: Rotana Hotel Management
2500+ EmployeesCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
75% Drop in international roaming costs for travelling execs
Rotana Hotel Management
The relatively smaller footprint of home-grown hospitality group Rotana belies its outsized investment in hospitality technology, and the breadth of its ambitions.
From its corporate base in Abu Dhabi, Rotana Group has been steadily building up its IT infrastructure with a network of integrated and centralised hardware and application systems.
Benefits
Increased ProductivityImproved Customer ServiceReduce CostSamir Abi Frem , Rotana Hotel Management
"“Everything changes so fast but Avaya helps us stay on top of it, and saves us time in doing so. They’re very good at...
Case Study Quick View: Major Railroad
Topic : Customer Service, Team Efficiency2500+ EmployeesTeam EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
Avaya provides alarm monitoring and proactive issue resolution, reducing the need to staff around the clock.
Major Railroad
In one of the country’s oldest industries – rail – technology now keeps trains and those supporting them running efficiently and on schedule. For the IT team at one major railway, keeping up with the latest technology poses the greatest challenge.
The company employs thousands of people across 115 offices, some of which are in very remote areas. “The railroad has a lot of places that are hard to get to,” says the company’s Senior Voice Engineer. “They’re just dots on a map, without addresses.”
When hardware goes out in a far-flung location, getting there rapidly is paramount – or it can seriously affect operations.Benefits
Increased ProductivityEnhanced CollaborationMajor Railroad
View All Testimonials >
- Featured Case Studies
- Downtown Grand Hotel and Casino
Case Study Quick View: Downtown Grand Hotel & Casino
2500+ EmployeesCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“The Avaya network has never let us down. We’ve never had a failure of the live video feed or been unable to retrieve past footage.”
— Charles Robinson, Director of IT
Downtown Grand Hotel & Casino
One of the hottest new properties in the revitalized Las Vegas downtown is the Downtown Grand Hotel and Casino. Named “Best Casino” by Casino Player Magazine in 2014, the property boasts 650 luxury rooms and suites, 10 bars and restaurants, live entertainment and the only rooftop pool in Downtown Las Vegas.
Benefits
Increased ProductivityImproved Customer ServiceNetwork ScalabilityOne of the hottest new properties in the revitalized Las Vegas downtown is the Downtown...
- City of Taylor
Case Study Quick View: City of Taylor
Topic : Customer Service, Team Efficiency100-2,499 EmployeesCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
"The Avaya team has been an instrumental partner in the city of Taylor’s IT system for many years."
— Rick Sollars, Mayor, City of Taylor
City of Taylor
The City of Taylor set a goal to build a world-class community, optimizing services and increasing accountability and transparency. To do that, the City needs a reliable network and communications platform that will connect residents to municipal departments across a variety of locations. It also requires a wireless network that is secure and compliant so that municipal employees operating in the field are able to upload and access real-time data. To move toward this “smart city” model, the City of Taylor selected Avaya for next-generation networking, communications systems, and wireless solutions.
Benefits
Increased ProductivityImproved Customer ServiceReduce CostThe City of Taylor set a goal to build a world-class community, optimizing services and...
- Novosibirsk Metro
Case Study Quick View: Novosibirsk Metro
Topic : Team Efficiency100-2,499 EmployeesNetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
The Avaya network solution was deployed at minimal cost and is increasing the safety of one of Russia's largest subways.
Novosibirsk Metro
Novosibirsk Metro is the underground transportation system in the city of Novosibirsk. The Avaya network solution was deployed in record time, at minimal cost and is increasing the effectiveness and safety of one of Russia's largest subways.
Benefits
Increased ProductivityReduce CostNovosibirsk Metro is the underground transportation system in the city of Novosibirsk. The...
- View All Case Studies >
- Downtown Grand Hotel and Casino
-
Customer Engagement in the Digital Age
Plantronics and Avaya combine capabilities to deliver seamless engagement.
Play video ›
- What Customers Are Saying
- Support
- Service / Parts Request
-
Service Requests
-
Parts Requests
-
Distributor
-
-
Avaya Professional Services
Get the most out of your communications technology and applications.
Learn more ›
- Service / Parts Request
- Partners
-
Customers
- Why Avaya Edge℠ Partners
- Why DevConnect Technology Partners
Trust Avaya Edge Partners to recommend and deliver Avaya’s business communications solutions. Our valued partners are focused on your satisfaction and are knowledgeable about Avaya’s innovative products and services.
Technology Partners offer solutions that have proven interoperability through formal compliance testing with one or more products in the Avaya Portfolio.
-
Find a Partner
- Find a Channel Partner
- Find a Technology Partner
Let us help you find a channel partner with proven expertise to solve your business communication challenges.
Let us help you find a DevConnect technology partner with compliance tested solution for your Avaya Product or Solution.
-
Prospective Channel Partners
-
Avaya Technology Alliances
-
Consultants
-
Developers
-
Become an Avaya Edge Partner
Get the resources and support you need to grow your business.
Apply now ›
-
- About
-
2017 International Avaya Users Group Summit
Connect, communicate, collaborate with Avaya users from around the world. February 12-15, Las Vegas, NV.
Register now ›
-
.jpg)
