If you get stuck and need a quick answer, check out our Support Center KNOWLEDGE BASE. Our award-winning support team is also here to help you 24 X 7 (closed major holidays).
Why did my transaction decline?
I switched Merchant Service Providers, can I update my processor?
Where are the deposits for the transactions I have processed?
How do I sign up for a new Authorize.Net account?
SIGN INTO YOUR ACCOUNT for online chat or to submit an eTicket. Reach us by phone at 1.877.447.3938. We'll help you get back to selling.
How do I add or edit a user on my account?
What are my gateway fees and where can I see my statement?
I am unable to process transactions from my website/software, can you help me troubleshoot?
Resellers can contact Authorize.Net Reseller Support for help with technical, billing and account questions.
Support Hours: Monday through Friday, 6 AM to 5 PM Pacific time (closed major holidays)
Affiliates can contact Authorize.Net Affiliate Support for help with technical, integration and account questions.
Support Hours: Monday through Friday, 6 AM to 5 PM Pacific time (closed major holidays)
Merchants that need a payment gateway account can contact us for assistance: USA 1.888.323.4289 or Canada 1.877.580.2077.
For Independent Sales Organizations (ISOs), Merchant Service Providers (MSPs) and other financial institutions that would like to become Authorize.Net resellers.
For companies with products or services that require a payment gateway–shopping cart developers, point-of-sale systems developers, Web developers, Web hosting, Internet Service Providers (ISP) or any company with merchant customers–and wish to explore business development opportunities.
For feedback regarding design or content found on www.authorize.net, developer.authorize.net, reseller.authorize.net
or welcome.authorize.net.
P.O. Box 8999
San Francisco, CA 94128-8999
P.O. Box 947
American Fork, UT 84003-0947
Tel: 801.492.6450
Fax: 801.492.6489
C/O CyberSource
P.O. Box 3073
Reading
RG1 9YB
United Kingdom
P.O. Box 8999
San Francisco, CA 94128-8999
Tel: 650.432.7350
Fax: 650.286.6641
