Ubuntu Advantage
Ubuntu Advantage is the professional package of tooling, technology and expertise from Canonical, helping organisations around the world to manage their Ubuntu deployments. It includes access to Landscape, the systems management tool for using Ubuntu at scale, as well as 24x7 telephone and web support and the option of dedicated Canonical support engineers. Ubuntu Advantage tiers are based on the size of your deployment and the support levels you need.
Ubuntu Advantage: what’s included?
Systems management: Landscape
With the Landscape systems management tool, you can automate updates and manage physical, virtual and cloud-based systems from a single interface. It's easy to set up, easy to use and requires no special hardware. It features:
- Management at scale
- Deploy or rollback security updates
- Compliance reports
- Role-based access
- Informative monitoring
24x7 phone and email support
Canonical’s Global Support & Services team provides around-the-clock coverage for Ubuntu deployments all over the world. Telephone support gives you access to engineers with first-hand experience of your issues, while the online portal lets you track the progress of cases in real time.
Technical library
Exclusive to Ubuntu Advantage subscribers, the Canonical Knowledge Base is an online library of articles on technical issues including security, migration and networking.
Customer login
Already a customer? Access the support portal or Landscape's SaaS.
Ubuntu Advantage for clouds
Ubuntu Advantage offers support and management tools to keep your business productive in the cloud.
Per node
Includes up to 2 terabytes per node.
| Standard | Advanced | Managed | |
|---|---|---|---|
| Service level | 10x5 phone | 24x7 phone | 24x7 operations |
| Price | $750 per year | $1,500 per year | $15 a day per node |
Each per node package includes:
- Telephone support for Ubuntu Hosts, Ubuntu OpenStack and Ubuntu guest VMs or containers at indicated level backed by Canonical's OpenStack experts
- Landscape systems management for hosts and Ubuntu guests
- 2 terabytes of Ceph or Swift based usable storage
Metered
Pay only for resources consumed.
| Standard | Advanced | Managed | |
|---|---|---|---|
| Service level | 10x5 phone | 24x7 phone | 24x7 operations |
| Price | 2¢ per vm-hour + 1.4¢ per gigabyte-month |
3¢ per vm-hour + 2.2¢ per gigabyte-month |
5¢ per vm-hour + 4¢ per gigabyte-month |
Each metered package includes:
- Telephone support for Ubuntu hosts, Ubuntu OpenStack and Ubuntu guest VMs or containers at indicated level backed by Canonical's OpenStack experts
- Landscape systems management for hosts and Ubuntu guests
Service provider
For large volume and public clouds.
| Small region | Medium region | Large region | |
|---|---|---|---|
| Physical nodes | Up to 100 nodes | From 100 to 500 nodes | More than 500 nodes |
| Price per year | $95,000 | $225,000 | $420,000 |
Each service provider package includes:
- Telephone support for Ubuntu hosts, Ubuntu OpenStack and Ubuntu guest VMs or containers at indicated level backed by Canonical's OpenStack experts
- Landscape systems management for hosts and Ubuntu guests
- Storage at indicated level
Service-level agreement for all cloud plans
| Standard | Advanced | |
|---|---|---|
| Hours of support | 10x5 | 24x7 |
| Number of cases | Unlimited | Unlimited |
| Support channels | Phone and web | Phone and web |
| Severity 1 response time | 2 business hours | 1 hour |
| Severity 2 response time | 4 business hours | 4 business hours |
| Severity 3 response time | 1 business day | 4 business hours |
| Severity 4 response time | 2 business days | 1 business day |
Ubuntu Advantage for servers
Whether it’s for basic server workloads or high-availability clustering, Ubuntu Advantage has you covered.
| Features | Essential | Standard | Advanced |
|---|---|---|---|
| Ideal for Ubuntu scale out workloads and microservice architectures in the enterprise | Perfect for Ubuntu in production data centres hosting virtualisation and container | Tailored for mission critical Ubuntu clouds and clusters, where uptime and availability are imperative | |
| 24x7 self-service customer care portal and knowledge base |  |
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| 8x5 ticket support for the default packages in the Ubuntu Server image | |
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| Landscape Management | |
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| Ubuntu Legal Assurance programme | |
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| 10x5 phone and ticket support for all packages in Ubuntu main | |
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| Unlimited Ubuntu LXD guest support | |
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| 24x7 phone and ticket support for all packages in Ubuntu main and Canonical-maintained packages in backports and universe | |
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| Unlimited Ubuntu KVM guest support | |
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| Ceph support | Optional | Optional | |
| Technical Account Manager | Optional | Optional | Optional |
| Ubuntu Advantage price per server per year | $150 | $750 | $1,500 |
| Ubuntu Advantage for virtual guests | $2,500 | $3,150 |
Ubuntu Advantage for virtual guests
Ubuntu Advantage for virtual guests has the same features as Ubuntu Advantage for server however:
- It must be bought in 10-pack units
- It is only available for guests in Ubuntu Certified Public Clouds and OpenStack environments
- It is only available at Standard and Advanced levels
Ubuntu Advantage desktop
From basic office tasks to complex development work, Ubuntu Advantage gives your organisation all the support you need to deploy and manage Ubuntu.
Minimum order: 50 desktops
| Features | |
|---|---|
| Landscape SAAS edition | |
| Landscape on-premises server | Optional |
| Ubuntu Legal Assurance programme | |
| Knowledge Base | |
| Basic installation and applications | |
| Installation, applications and systems administration support | |
| Dedicated Service Engineer | Optional |
| Price per desktop per year minimum order: 50 desktops |
$150 |
On-premises server available
Landscape is available as a SaaS delivered via the internet, or as an on-premises server installation behind your corporate firewall. In both cases the console can be accessed in any modern web browser.
The advantage of a SaaS is that you don’t have to buy or support extra hardware. Updates and new features are delivered automatically, with no need for installation management.
If you’d prefer a server on premises running behind your firewall, Landscape can be installed on private hardware. This is functionally identical to the SaaS, but you control the hardware.
Whether Landscape fits your needs better as a SaaS or a server on premises, it’s only available with a subscription to Ubuntu Advantage.