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Eurostar
@
Eurostar
UK
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Follow us for journey updates and talk to us in English, French or Dutch.
Go to po.st/lasXSR for live travel info. Bon voyage!
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116.863
Tweets
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2.576
Gente que sigues
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71.052
Seguidores
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Eurostar
@Eurostar
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11 min |
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The electronic passport gates were out of action earlier today. As the station is already busy with holiday passengers this has had a knock-on effect.
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Eurostar
@Eurostar
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13 min |
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Yes, they're back up running again.
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Eurostar
@Eurostar
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14 min |
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Hello,
It looks like the 9055 will depart as normal. Could you please DM us the booking reference so we can check on this for you? twitter.com/messages/compo…
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Eurostar
@Eurostar
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19 min |
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Hi Jennifer, your train is likely to be delayed on departure by around 45 minutes. Please accept our apologies.
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Eurostar
@Eurostar
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22 min |
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Hi Emily,
Sorry to hear about this. Our team at the station is working as fast as they can to help everyone get on board as soon as possible. We apologise for the inconvenience. Kind regards,
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Eurostar
@Eurostar
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26 min |
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Hoi, is er iets dat wij kan uw helpen ? heeft uw vragen over het manager van 9153?
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Eurostar
@Eurostar
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33 min |
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Hi Annabela,
If you can please send us an email on bddy.me/2ZzVFHE a member of the team will get back to you and send you an official cancellation form. We hope that helps.
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Eurostar
@Eurostar
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33 min |
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Bonjour Camille, pour consulter les départs en directe voyez bddy.me/2UBT4JF
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Eurostar
@Eurostar
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47 min |
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Hi Nick, thanks for getting in touch with us. Can you provide your booking reference so that we can look into this for you twitter.com/messages/compo…
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Eurostar
@Eurostar
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51 min |
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Hello Tam,
We are sorry to hear about this. The team at the station are working as fast as they can to help all our passengers board and we hope the situation will be returning to normal soon. We apologise for the inconvenience.
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Eurostar
@Eurostar
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1 h |
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Hi Justin,
We are sorry to hear about this and for the late response. Our team will endeavour to move you onto the next available service as soon as possible. We apologise for the inconvenience.
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Eurostar
@Eurostar
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1 h |
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Hi, would you send us your email address so that we can check to see when you should expect a reply from us please twitter.com/messages/compo…
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Eurostar
@Eurostar
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2 h |
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ie if £50 is paid and the delay is 65 minutes then that person is entitled to 25% ( £12.50) of the value of that ticket as a refund or E voucher. If no ticket was purchased then compensation cannot be claimed for that person.
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Eurostar
@Eurostar
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2 h |
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Hello, we are very sorry to hear that your journey with us was affected by delay. Compensation is given when a delay is 60 minutes or more on arrival and the compensation is calculated by the amount that has been paid for a ticket.
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Eurostar
@Eurostar
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5 h |
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Bon voyage, Lisa!
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Eurostar
@Eurostar
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6 h |
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Hello Marie, we're sorry to hear this! Would you be able to DM us with more details about what happens when you input your membership number, so we can take a look for you? Screenshots are very helpful if you can provide them. twitter.com/messages/compo…
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Eurostar
@Eurostar
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6 h |
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Hello, we're very sorry for the wait in Paris today, Gare du Nord is very busy and we're doing all we can to ensure everyone's on the move ASAP. Which train are you due to take?
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Eurostar
@Eurostar
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6 h |
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Hello Alice,
Please keep an eye on the live departures page bddy.me/2ZwN2On
We'd advise you arrive at the time given on your ticket as you may need to queue, and as delays can sometimes be reduced.
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Eurostar
@Eurostar
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6 h |
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This will be the cost of the disrupted Eurostar leg, not the alternative transport cost. More info can be found here: bit.ly/2Kj4mla Kind regards.
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Eurostar
@Eurostar
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7 h |
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Hi Félicia, we're sorry to hear that your journey was delayed. Please send us your booking reference so that we can take a look at this for you please. twitter.com/messages/compo…
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