Olark Live Chat Status

All Systems Operational

Chatbox Operational

Website Operational

Transcripts Operational

API Operational

chat.olark.com Operational

Jabber servers Operational

Visitor messages Operational

Operator messages Operational

Visitor details Operational

Integrations Operational

Stripe API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Past Incidents

Sep 24, 2016

No incidents reported today.

Sep 23, 2016

No incidents reported.

Sep 22, 2016

No incidents reported.

Sep 21, 2016

No incidents reported.

Sep 20, 2016

No incidents reported.

Sep 19, 2016

Observed Slowness of Visitor Status Changes

Resolved - Visitor status should be operating as normal. Thanks for your patience!
Sep 19, 14:35 EDT

Identified - An unexpected traffic increase caused slowness with updating visitor status. We've identified the issue and just waiting for our queues to catch up.
Sep 19, 13:55 EDT

Investigating - We have observed some slowness updating Visitor Status. This means that Visitors may not appear within the Chat Console in a timely fashion. Once they are locked to an operator, the visitor should be able to continue chatting with no issues. Only the status of the Visitor is affected, at this time. We will update once we have more information.
Sep 19, 12:27 EDT

Sep 18, 2016

No incidents reported.

Sep 17, 2016

No incidents reported.

Sep 16, 2016

No incidents reported.

Sep 15, 2016

Cannot add new Operators

Resolved - We've identified and resolved the operator issue. Thanks for your patience!
Sep 15, 18:03 EDT

Investigating - An operator queue has backed up causing accounts not to be able to add operators. Our engineers are currently investigating the issue.
Sep 15, 17:23 EDT

Chatboxes offline

Resolved - We have observed that the issue is no longer occurring since we restarted the servers. We got the 'all clear' at this point.
Sep 15, 10:35 EDT

Identified - We have identified the servers with the issue, and have removed them from the pool. They are being restarted. We are waiting for the load balancers to acknowledge the changes. We will then check for further exceptions. We very much appreciate your patience!
Sep 15, 09:42 EDT

Investigating - We are aware of an issue affecting connections to Olark. This may result in chatboxes being offline, and interrupted communications between the chatbox and operators. We apologise for the inconvenience and can assure you that we are working to resolve the situation as fast as we can. We will update you again as soon as we have identified the issue.
Sep 15, 09:09 EDT

Sep 14, 2016

No incidents reported.

Sep 13, 2016

No incidents reported.

Sep 12, 2016

No incidents reported.

Sep 11, 2016

No incidents reported.

Sep 10, 2016

No incidents reported.