Welcome to Houzz Support!

Account Help

Site Security

• Houzz Security Policy

Account Management

• I am unable to sign in. What should I do?
• How do I adjust my privacy settings?
• How do I update or reset my password?
• How do I subscribe to or unsubscribe from Houzz emails?
• How do I update my email address?
• How do I delete my account?

See all 7 articles

GardenWeb Users

Confirming your GardenWeb Profile

• Why do I need to confirm my GardenWeb account on Houzz?
• I received an email from GardenWeb and Houzz to confirm my account.
• I did NOT receive an email from GardenWeb and Houzz to confirm my account
• I already confirmed my account. Why did I get a confirmation email?
• Can I keep the same username?

Help for GardenWeb Users

• How do I display my zone information?
• How do I edit my GardenWeb Trade List?
• Where is my Trade List?
• How can I find GardenWeb from Houzz?
• How can I change my profile photo?
• How do I post on Houzz?

See all 21 articles

GardenWeb Updates

• GardenWeb Updates
• GardenWeb has Joined the Houzz Family

Houzz Website Help

Site Updates - September 2014

• How do I access Site Designer?
• How do I change my large profile cover photo?
• How do I edit my profile?
• How do I post an update to my followers?
• How do I reorder my projects?
• How do I search for my projects?

See all 10 articles

Social Media

• How do I stop my activity from posting to Facebook?

Ideabooks

• How do I print an ideabook?
• How do I create a new ideabook?
• How do I delete an ideabook?
• How do I move or copy photos from one ideabook to another?
• How do I delete photos from my ideabook?
• How do I edit comments on photos in my ideabook?

See all 9 articles

Reviews

• Where is my review?
• Why do I have to include my address with my review?
• How do I submit a review?

Photos

• How do I share photos I find on Houzz?
• How do I save photos I like?
• How do I include a Houzz photo on my website or blog?
• Can I bookmark within photo search results?

Discussions

• What are design dilemmas?
• How do I stop new comment notification emails?

Newsletter and Editorial

• How can I write for Houzz?
• How do I submit a design event to the Houzz editorial staff?
• How do I submit my own house for a possible Houzz Tour?
• How do I submit a design project to be featured on Houzz?
• I'm not receiving the Houzz newsletter. What should I do?

Misc

• How can I message other Houzz users?
• How can I follow other users?
• Was Houzz affected by the Heartbleed security issue?

Houzz Mobile App Help

Houzz for Android

• What permissions does the Houzz app require?
• Where can I view my professional projects?
• Is Houzz available for Kindle?
• Where can I get Houzz for Android?
• How do I access my account?

Houzz for iOS

• Where can I view my professional projects?
• I upgraded my device and now the app won't open. What should I do?
• How can I move a photo to a different ideabook?
• How do I turn device notifications on or off?
• How do I access my account?

Professionals

General

• What are some guidelines for good photo keywords?
• How do I view my projects on the Houzz mobile app?
• What are Pro-to-Pro discussions?
• How do I see and answer user questions?
• How do I get reviews on Houzz?
• How do I upload photos?

Buttons and Badges

• Where do I put the Houzz badge?
• What is a Houzz badge?

How-to Videos

• How do I win the Best of Houzz award?
• How do I organize my Projects?
• How do I make my photos more discoverable?
• How do I add the Houzz tab to my Facebook page?
• How do I make my Ideabooks private?
• How do I include photos in my reviews?

See all 9 articles

Site Designer

• How do I make vertical (tall) photos work in my home page slideshow?
• Search Engine Optimization (SEO) and Your Site Designer Website
• How do I get to Site Designer to make changes after I’ve started or published my website?
• How do I move my Site Designer site to my own website address?
• How do I point my Site Designer site to my domain?
• Can I choose my website’s URL?

See all 19 articles

Buying on Houzz

Managing Your Account

• Canceling an Order

Customer Questions

• Resolution Center
• I made a mistake when I placed my order - how do I contact the Seller?
• What is the Houzz Message Center?
• Why does my credit card statement show a "recurring" charge from Houzz?
• How do I update my credit card?
• How do I request a quotation for pricing or availability?

See all 14 articles

Selling on Houzz

Seller Guidelines

• Best Practices for Answering Product Questions
• Listing Products
• Prohibited Products Policy
• Processing Orders
• Shipping and Handling
• Returns

See all 7 articles

Seller Score

• Houzz Seller Score and Scorecard
• How To Improve Your Seller Score

Orders

• Backorders

Promotions

• Creating and Managing Promotions
• Creating and Managing Product Groups

Frequently Asked Questions

• What are some guidelines for good product keywords?
• Why can't I update my listing?
• What happens when an order fails to charge?
• What may sellers include in messages to Houzz customers?
• How do I find my messages?
• What is the Houzz Message Center?

See all 13 articles