Developer Developing Custom Chatbots for Crisp As the chatbot trend continues, we receive a lot of questions from customers willing to connect very specific automated response systems to Crisp. For instance, certain users want to connect Recast.AI to
Why native apps are better for your growth Building mobile apps is today standard thanks to solutions like React Native or Ionic. We used both on Crisp in 2016 and had a very bad experience.Crisp is now a native app
News Crisp Summer Update 2018 Since the last March 2018 update, the Crisp team has been hard at work shipping brand new features and improving existing features. We're proud to announce our Crisp Summer 2018 update. This article
Updates Crisp March Updates Back to France, Crisp teams are working hard during this spring season! Our team is growing and is working on a crispy version! Of course, we still add new features to the current
Git Ditch your Status Page: How we monitor Crisp at scale The Crisp technical architecture runs around 40+ different micro-services, all replicated across different physical machines. Adding to that, we have around 20 daemons operating different tasks, eg. data storage with MongoDB, or email
livechat Why startups should care more about users In a world where companies go 100% digital, we still have to understand traditional businesses. Execution and team experience are essential. Most entrepreneurs forget one simple thing that can change the game: caring for your users the best possible way.
Technical Open-Sourcing Bloom: A REST API Caching Middleware This article is a word-for-word repost of Announcing Bloom: A REST API Caching Middleware from the blog of Valerian Saliou, Crisp CTO. Premature optimization is the root of all evil. Especially when you
Growth Hacking 5 Growth Hacks to Start a Discussion With Your Customers Most early-stage products are leaky buckets. If you are constantly losing customers, remember that to retain them, having the right customer support in place may be your next focus. Sounds easy? Install a
Updates Introducing Crisp 2.5 Crisp Team has a present for this summer: a new release with a ton of new features. What is new A new chatbox. The new chatbox includes a new design and a new
bootstrap How to compete with giants with $100 In 2017 building a startup is hype. When most startups start to reach VCs to launch their product, there is another way to do it: Bootstrapping. Crisp began to bootstrap from day 0
livechat 5 Reasons To Use Live Chat For Business Website Live chat in no doubt has come to stay. It is one of the most effective ways businesses reach out to customers in this current dispensation, customers are everything to a business. So,
Customer Support How to make customer support more efficient As Crisp is a customer support software, we provide customer support to more than 100 people every day. From users queries to team organization, we learned a lot and to share our experience
November 2016 Chatbox Improvements The Crisp team has been busy at work over the months of September and October to bring you new improvements to the Crisp Platform. Our focus has been mostly on the chatbox. Since
Technical Reasons Not To Use Firebase Building real-time applications is today standard. At Crisp, we used Firebase in production over 9 month, starting from day one. From the dream to the nightmare, here is our experience. Note that this
Technical How We Internationalized The Crisp Chatbox At Scale Here at Crisp, we love technology. Especially when it is bleeding edge and may help improve the quality and speed of the service. Recently, we made a small optimization to the chatbox code
News Scaling Crisp to The Next 100k Users May has been a tremendous month of growth for Crisp! We have been open in beta over the last 9 months, working closely with a restricted user base whom is helping us improve
startup Why Launching a Startup is Great When You’re a Student Are you a student who wants to create a startup? You’re in good company. Microsoft, Facebook, Google, Snapchat… (Crisp ?) They all have something in common: they were founded by students. « I literally
Customer Support Why Customer Support and Product/Market Fit Are Linked Will your next experiment get you closer to product/market fit? Sure, it may. Being clever to experiment and iterate on your product is one of the required keys to succeed. Nonetheless, I
Growth Hacking 10 Growth Hacking Quotes You Must Know About Customer Support « Only founders can pivot, that’s why they have to do customer development by themselves. That’s a key idea to understand. » If you are no newcomer in the startup ecosystem, you might
Continuous Delivery 9 Tips to Improve Your Software from the Crisp Team At Crisp, we are making a SaaS software to improve your customer relationship. Featured on ProductHunt in December, we had a growth from 20 to 750 websites in a month. It would not
Entrepreneurship How to Speak to Your Users the Right Way Customer relationship is more and more important to do a great business. Having a great relation with your customers is the key to reduce your churn rate and understanding your market: your users