Contact

Sales

Freephone: 0800 634 9270

International: +44 (0)1483 608010

Email: [email protected]

Please note, the above number is not for technical support - it goes to the sales team who will be unable to assist you. If you need to contact us in an emergency please use the number below.

Our sales team can give you detailed information about our products and services, and help you choose the one that is right for you. They can also provide instant custom quotes in most cases.

Technical Support

Support tickets: Open a new support ticket

Our technical support team is right here, waiting to help you.

We ensure that you will get the very best support, all support team members have at least four years industry experience and we endeavour to respond to your enquiry within 2 hours.

The support team is available during normal UK working hours, phone support is available for all customers with the Managed Platform SLA.

Emergency Technical Support

Office hours: Emergency phone line

Out of hours: Emergency SMS facility

For emergencies, such as your server being down and not contactable via ssh or remote desktop, we provide two contact facilities; Firstly, an emergency SMS facility which is available 24/7/365 at no charge for all customers with the Managed Platform SLA, and chargeable for customers with the Infrastructure Assisted SLA. The facility is not available to customers with the Infrastructure Only SLA. During normal UK working hours customers can phone us for emergency issues.

To request a reboot of a server, please use the reboot option on the emergency contact page.

Billing & Administration

Email: [email protected]

For all billing and administration enquiries please use the above email address, or call our sales line. Admin enquiries are handled during normal office hours.

Media Relations

Email: [email protected]

If you are a journalist or have any questions about our press & media relations then email the above or call our main number.

Complaints

Email: [email protected]

We take customer complaints very seriously, so if you have an issue please let us know so that we can do something about it. Your complaint will be forwarded to the relevant member of our management team to assist you.

Those email addresses go directly through to us, so please only use them for genuine complaints; other issues should be directed to the appropriate channel, and of course a phone call is often simplest!

Postal & Office Address

Our office address (for cheque payments & postal correspondence) is:

The above is also our registered company address.

Other Information

Company registration number: 4504980

VAT number: GB 794 1313 25