Posts on general e-commerce issues such as consumer rights and dark patterns.
The European Council has unveiled a draft plan to ban unjustified geoblocking in e-commerce within the European single market.
American consumers are furious over dark patterns and deceptive UX practices that have already been banned in European e-commerce.
I’ve written a compliance briefing on the EU’s Alternative Dispute Resolution and Online Dispute Resolution e-commerce regulations.
The UK Consumer Rights Act of 2015 contains interesting provisions on the trading and purchasing of digital content.
Apple has tipped over the…eh…apple cart by announcing that customers now have a 14 day return window for purchases out of the app store. The author of a CNET article on the change seemed to think this is a function of the Consumer Rights Directive.
Here’s why it isn’t.
I was interviewed by James and Per from UXPodcast about the Consumer Rights Directive.
45 minutes of ecommerce law fun!
The Consumer Protection Amendment Regulations are about sellers whose whole business is built on half-truths or deception.
By now you know that the Consumer Rights Directive bans the practice of automatically adding additional items to a consumer’s shopping cart.
I was interviewed by UX consultant Harry Brignull for a piece discussing the Consumer Rights Directive’s impact on Dark Patterns.
It was great fun!
Harry is behind the Dark Patterns web site which is well worth visiting.
If you are a shopping cart developer, please remember that it’s now illegal in Europe to automatically add items to a consumer’s shopping cart.
Member states have the rights to include their own enhanced consumer protection laws within their implementations of the EU directive.
All the links to the official legal documents and guidance.
