August 2016

No incidents reported for this month.

July 2016

Sandbox Environment Outage
The issue affecting Sandbox has now been resolved. If you have further questions, please contact Customer Support.
Jul 14, 21:22-22:26 PDT

June 2016

Merchant Interface Performance Issues
This incident has been resolved.
Jun 23, 01:49-02:50 PDT
Settlement Performance Issues
This incident has been resolved.
Jun 21, 05:11-06:40 PDT

May 2016

MINT, RINT Login and Transaction Processing Partial Outage
This incident has been resolved.
May 9, 22:18 - May 10, 01:51 PDT
Merchant Interface Partial Outage
The issue affecting the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
May 2, 12:45-14:01 PDT

April 2016

Transaction Processing Performance Issues
This incident has been resolved.
Apr 26, 03:26-04:46 PDT
Merchant Interface Performance Issues
This incident has been resolved.
Apr 25, 22:21-23:01 PDT
No Incident
This incident has been resolved.
Apr 10, 07:11 PDT
Planned System Downtime Notification
The planned payment gateway updates have been completed. All systems and services have been restored and are working as expected.
Apr 9, 22:00-23:59 PDT

March 2016

ARB Partial Outage
The issue affecting ARB has now been resolved. If you have further questions, please contact Customer Support.
Mar 16, 06:20-10:09 PDT
Merchant Interface Performance Issues
The issue affecting the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Mar 14, 19:27-20:40 PDT
Impact to Transaction Processing
We are currently experiencing an outage that is affecting transaction processing. We are working to resolve the issue as quickly as possible and apologize for any disruption.
Mar 4, 05:50 PDT

February 2016

Transaction Processing Partial Outage
The issue affecting transaction processing has now been resolved. If you have further questions, please contact Customer Support.
Feb 22, 13:13-15:00 PDT
Transaction Processing
This incident has been resolved.
Feb 21, 02:14-03:25 PDT
External Network Issue
Interruptions to transaction processing today for some merchants were the result of a broader Internet disruption outside the Authorize.Net network. We continue to monitor the situation, but have confirmed that the Authorize.Net platform is fully operational. See postmortem above for more information.
Feb 2, 10:38-10:53 PDT
External Network Issue
Interruptions to transaction processing today for some merchants were the result of a broader Internet disruption outside the Authorize.Net network. We continue to monitor the situation, but have confirmed that the Authorize.Net platform is fully operational. See postmortem above for more information.
Feb 1, 12:14-13:25 PDT

January 2016

External Network Issue
We continue to monitor the situation, but have confirmed that the Authorize.Net platform is fully operational. See postmortem above for more information.
Jan 29, 09:14-12:17 PDT
CIM Performance Issues
The issue affecting CIM has now been resolved. If you have further questions, please contact Customer Support.
Jan 24, 08:23-09:43 PDT
Transaction Processing Performance Issues
The issue affecting transaction processing has now been resolved. If you have further questions, please contact Customer Support.
Jan 21, 05:50-09:00 PDT
Transaction Processing Outage
The issue affecting transaction processing has now been resolved. If you have further questions, please contact Customer Support.
Jan 6, 06:30-09:43 PDT

December 2015

Sandbox Environment Performance Issues
The issue affecting the sandbox environment has now been resolved.
Dec 13, 15:57-18:37 PDT
API Partial Outage
The issue affecting the API processing has now been resolved. If you have further questions, please contact Customer Support.
Dec 11, 07:39-08:40 PDT
Merchant Interface Partial Outage
The issue affecting the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Dec 11, 02:20-03:01 PDT
Transaction Processing Performance Issues
The issue affecting transaction processing on the FDCO platform has now been resolved. If you have further questions, please contact Customer Support.
Dec 4, 06:30-09:57 PDT
Transaction Processing Outage
The issue affecting transaction processing has now been resolved. If you have further questions, please contact Customer Support.
Dec 3, 15:45-16:26 PDT

November 2015

Merchant Interface Performance Issues
This incident has been resolved.
Nov 11, 10:09-10:22 PDT

October 2015

Download to File Partial Outage
This incident has been resolved.
Oct 23, 07:44-12:39 PDT
ARB Performance Issues
This incident has been resolved.
Oct 15, 07:58-08:32 PDT
Merchant Interface Performance Issues
This incident has been resolved.
Oct 14, 13:45-15:03 PDT
Merchant Interface Performance Issues
The issue affecting the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Oct 14, 11:52-12:41 PDT
Planned System Downtime Notification
The planned payment gateway updates have been completed. All systems and services have been restored and are working as expected.
Oct 10, 21:00-22:51 PDT
Settlement Performance Issues
The issue affecting transaction settlement has now been resolved. If you have further questions, please contact Customer Support.
Oct 7, 16:30-20:46 PDT
Merchant Interface Performance Issues
The issue affecting the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Oct 5, 19:42-20:26 PDT

September 2015

Batch/ File Upload Performance Issues
This incident has been resolved.
Sep 15, 12:47-15:21 PDT
Transaction Processing Performance Issues
The issue affecting transaction processing on the Heartland platform has now been resolved. If you have further questions, please contact Customer Support.
Sep 12, 10:27-17:01 PDT

August 2015

Transaction Processing Performance Issues
This incident has been resolved.
Aug 29, 00:59-02:30 PDT
Transaction Processing Performance Issues
This incident has been resolved.
Aug 25, 09:58-10:07 PDT
Merchant Interface Performance Issues
The issue affecting the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Aug 21, 13:30-15:34 PDT
Transaction Processing Performance Issues
The issue affecting transaction processing on the First Data Omaha (FDCO) platform has now been resolved. If you have further questions, please contact Customer Support.
Aug 2, 01:22-03:54 PDT

July 2015

Batch Upload Planned Partial Outage
The release is complete and Batch Upload is available for use. Thank you for your patience.
Jul 27, 16:51 - Jul 28, 01:37 PDT
Merchant Interface Performance Issues
The issue affecting the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Jul 2, 08:03-13:43 PDT

June 2015

Transaction Processing Performance Issues
The issue affecting transaction processing on the Streamline, Barclays, FdiAus, AIBMS UK, HSBC platforms has now been resolved. If you have further questions, please contact Customer Support.
Jun 28, 05:57-10:05 PDT
Transaction Processing Performance Issues
The issue affecting transaction processing on the Global Payments platform has now been resolved. If you have further questions, please contact Customer Support.
Jun 26, 09:21-14:03 PDT
Planned System Downtime Notification
The planned payment gateway updates have been completed. All systems and services have been restored and are working as expected.
Jun 19, 23:24 - Jun 20, 03:24 PDT
Transaction Processing Partial Outage
The issue affecting transaction processing has now been resolved. If you have further questions, please contact Customer Support.
Jun 12, 08:53-12:53 PDT
Transaction Processing Performance Issues
The issue affecting transaction processing and the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Jun 10, 06:04-15:52 PDT
Merchant Interface Performance Issues
The issue affecting the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Jun 9, 07:04-08:18 PDT
Merchant Interface Partial Outage
The issue affecting transaction processing and the Merchant Interface has now been resolved. If you have further questions, please contact Customer Support.
Jun 8, 22:21-23:42 PDT
Merchant Interface Performance Issues
This incident has been resolved.
Jun 2, 07:07-08:08 PDT
Network Connectivity Reports
The connectivity issues affecting some merchants has now been resolved. If you have further questions, please contact Customer Support.
Jun 1, 08:13-20:49 PDT

May 2015

Transaction Processing Outage
The issue affecting transaction processing has now been resolved. If you have further questions, please contact Customer Support.
May 27, 13:10-16:47 PDT
API Performance Issues
The issue has been resolved.
May 26, 16:32 - May 27, 01:51 PDT
Transaction Processing Outage
The issue affecting transaction processing has now been resolved. If you have further questions, please contact Customer Support.
May 26, 13:11-16:32 PDT
CIM Performance Issues
The issue affecting CIM has now been resolved. If you have further questions, please contact Customer Support.
May 19, 13:22-15:05 PDT
Settlement Partial Outage
The issue affecting transaction settlement has now been resolved. If you have further questions, please contact Customer Support.
May 19, 06:12-09:47 PDT
Transaction Processing Outage
This incident has been resolved.
May 16, 01:36-08:19 PDT

April 2015

Planned System Downtime Notification
The planned payment gateway updates have been completed. All systems and services have been restored and are working as expected.
Apr 18, 22:30 - Apr 19, 00:21 PDT

March 2015

Settlement Partial Outage
The settlement issue has now been resolved.
Mar 30, 17:10-19:11 PDT
Merchant Interface Access and API transaction issues
The issue affecting Merchant Interface access and API transaction processing for some merchants has now been resolved. If you have further questions, please contact Customer Support.
Mar 29, 11:41-13:02 PDT
Transaction Processing Partial Outage
Issue has been resolved
Mar 20, 11:24-11:39 PDT
Merchant Interface Partial Outage
We are currently experiencing a partial outage that is affecting the Merchant Interface. We are working to resolve the issue as quickly as possible and apologize for any disruption.
Mar 5, 10:41 PDT

February 2015

No incidents reported for this month.

January 2015

No incidents reported for this month.

December 2014

No incidents reported for this month.

November 2014

No incidents reported for this month.

October 2014

No incidents reported for this month.