Facebook Studio Edge
Interactive learning to help brands find new ways to improve their business and marketing strategies on Facebook.
Become a ninja!
Call center training to make sure every brand experience Netflix customers have is a good one.
The short story.
Netflix believes that a satisfied customer will always come back, even if they call to cancel their subscription; so we created custom training to help call-center representatives recognize customer satisfaction/dissatisfaction and respond appropriately.
Call-center representatives analyze the satisfaction of customers on real phone calls and receive feedback for both correct and incorrect responses.
By knowing the cues and identifying dissatisfaction in a practice environment, call-center reps became certified "Netflix Ninjas" and in turn improved actual customer satisfaction levels.
Schlage
Schlage worked with Maestro to create detailed animations and comprehensive training to assist sales associates in the rekeying process.
Luxottica
Helped Luxottica develop a learning strategy through the lens of a customer and tackled the whole learning spectrum through core, continuous, and performance support.