Get Satisfaction - Customer Communities For Social Support, Social Marketing & Customer Feedback

A whole new way to interact with your customers.

Comprehensive customer community software. Allow customers to connect with companies and other customers.
Use case configuration: Use conversation types (questions, problems, ideas, and praise) to quickly meet the needs of beginners and expert users alike.
Self-service customer support capabilities. Deflect customer support cases while helping customers get faster answers to questions.
Customer feedback capabilities. Assist customers with buying decisions through customer-generated content.
Gamification features. Recognize and reward experts, and motivate all community members to participate more often. Learn More.
Customization features. Design a customer community that is a natural extension of your online presence.

Built-in search engine optimization (SEO). Ensure that all public community content ranks high within search engines.
Facebook integration. Extend customer community into Facebook brand pages to meet customers where they are.
Mobile out-of-the-box. Provide customer community experience on any device or OS and on any sized screen.
Website integration. Embed contextually-relevant community content and entry points throughout your web site or online presence.
Language localization. Offer a complete community experience in 12 different languages.
Internal notes. Embed contextually-relevant community content and entry points throughout your web site or online presence.
Social media monitoring tools integration. View customer community feedback alongside other social channels and push content from the community to Twitter or Facebook.

Simple implementation. Get up and running quickly with little or no IT involvement.
Use case configuration. Deploy one or more of four posting actions to promote outcomes: Ask a question, share an idea, report a problem, or give praise.
Category features. Assign conversations to a category so customers can find what they are looking for and can subscribe to categories of interest.
Private categories. Create an access-controlled category to limit participation (such as for a beta program or to give premier customers a higher touch experience).
SaaS platform. Receive frequent platform enhancements with new features as they are available—with no costs or hassles.

Moderation tools. Monitor and take timely action on posts to ensure that conversation remains productive, relevant, and lively.
People management tools. Search for individual users, monitor their activity, extend champion privileges, and prohibit misconduct.
Content curation tools. Thoughtfully curate community content by merging similar conversations, splitting divergent conversations into separate threads, and archiving or deleting outdated content.
Assignment tools. Route questions to other employees for them to take action on customer feedback and provide the most helpful answers.
Internal notes. Collaborate with other employees internally before you reply publicly in the community.
Private conversations. Allow customers to post private messages in the community for employees to take direct action on.

Champion badge. Promote experts and super-users to Champion status to recognize them publicly and give them special privileges, like access to moderation and curation tools.
Q&A tools. Capture, organize, and automatically share commonly-asked questions.
Crowd-sourcing tools. Solicit input and feedback on key topics to gather insights, plan, and problem-solve.
Idea generation/prioritization tools. Invite customers to contribute new ideas and prioritize them based on member input and feedback.

Community Health Analytics dashboards. Understand and act on customer feedback, opinions, behaviors, and needs with powerful and customizable analytics views.
CRM integration. Integrate customer community into CRM to identify upsell opportunities, reduce churn, and get a broader view of customers.
Help desk integration. Improve existing support offerings while reducing costs.
Marketing automation integration. Track prospect behavior and buying indicators in the customer community.
Social media management integration. Include community as a channel and a destination to extend the shelf life and searchability of social campaigns.