Q: How does the free trial for Amazon Chime work?

New users can start a 30-day trial by creating an Amazon Chime account, without using a credit card. Trial users can access Amazon Chime Pro features free for 30 days, including the usage of a limited number of dial-in numbers (see list here). The trial ends when users accept an invite to join an Amazon Chime Team account, become part of an Amazon Chime Enterprise account, or after 30 days (whichever comes first). After 30 days, if a user is not part of a Team or Enterprise account, they can continue to use the Amazon Chime Basic features for free. For more information about Amazon Chime accounts, please see Managing Your Amazon Chime Accounts.

Q: Will users who are added to my Amazon Chime team or enterprise account still receive a 30-day free trial?

No. The 30-day free trial will end as soon as a user joins your Amazon Chime team or enterprise account. For more information about Amazon Chime accounts, please see Managing Your Amazon Chime Accounts.

Q: How do I purchase Amazon Chime?

To purchase Amazon Chime you need to create an Amazon Chime team or enterprise account, and then add users to your account. To purchase Amazon Chime for yourself or your organization, please visit the Getting Started Using Amazon Chime page.

Q: Can I speak with a representative to learn more about Amazon Chime?

Yes please fill out this contact sales form, and an Amazon Web Services representative will reach out to you.

Q: How does billing work for Amazon Chime?

Amazon Chime is a pay-as-you-go service with no upfront fees, commitments, or long-term contracts. With Amazon Chime, there are features that are free to use, called Amazon Chime Basic features, and features that incur a charge, called Amazon Chime Pro features (please refer to the features table above for details). You’re only charged for Amazon Chime Pro features on the days your users access them, at $3 per user per day. Usage fees are capped at $15 per user per month. Please note: dial-in usage is billed separately at published rates, and is not included in the fees stated above.

 Q: How do I manage user permissions?

Access to features within Amazon Chime is determined by the permissions tier assigned to each user. When you add users to your account they are assigned Amazon Chime Pro permissions by default. You can change these settings using the Amazon Chime console, or Active Directory (AD) groups if you’re using AD to manage users in an Amazon Chime Enterprise account. For more details on managing permissions see the Amazon Chime Administration Guide.  

 Q: Can I restrict my users from using Amazon Chime Pro features?

Yes. With Amazon Chime, you can determine which features your users can access by setting their permission level to Amazon Chime Basic, or Amazon Chime Pro. Users assigned Basic permissions can only access Basic features. Users assigned Pro permissions can access both Basic and Pro features. By default, users in an Amazon Chime Team or Amazon Chime Enterprise account are assigned Pro permissions, but you can change these settings using the Amazon Chime console. If you’re using Active Directory (AD) to manage users in an Amazon Chime Enterprise account, you can set permissions using AD groups.

Note that assigning users the Amazon Chime Pro permission level does not incur charges - you're only charged when users access Pro features. Please refer to the features table for more details.

Q: Can a user with Basic permissions schedule or host instant meetings with three or more people from the Amazon Chime Basic permissions tier?

No. To schedule or host instant meetings with three or more people, a user needs to have Amazon Chime Pro permissions. Amazon Chime Basic allows a user to attend and fully participate in meetings scheduled or initiated by an Amazon Chime Pro user. Amazon Chime Basic users can still use all the features of Amazon Chime meetings, including having meetings call them, video, sharing your screen, and using remote desktop controls.

Q: If a user with Amazon Chime Pro features attends a meeting scheduled by someone else, will they be charged?

No. There is no charge to attend meetings. With Amazon Chime only the meeting host is charged a usage fee. Hosting an Amazon Chime meeting is an Amazon Chime Pro feature, and is charged at $3 per user per day, with a monthly maximum of $15 per user per day. Dial-in usage is billed separately to the meeting host at published rates and is not included in the fees stated above.

Q: What's the difference between a two person voice or video call and a meeting?

Voice or video calls (using Voice over IP, or VoIP) take place between two people. These calls are initiated from your contact list, or directly from a chat, and they aren’t scheduled. They require use of the Amazon Chime app, and do not allow either party to connect via a dial-in number or use in-room video conference room systems. These calls can only take place between two people using the Amazon Chime app.

In contrast, meetings can have between 2 and 100 participants. Meetings can be scheduled, or they can be initiated instantly. Attendees have the option of joining using the Amazon Chime app or using a traditional dial-in phone number. Attendees logged in to the Amazon Chime app will be auto-called for scheduled meetings. Meeting attendees can use all the features of Amazon Chime meetings, including voice and video, the visual roster, screen sharing, remote desktop control, chat, file sharing, and recording meetings. Scheduling and hosting a meeting is an Amazon Chime Pro feature.

Q: Can I assign different permissions to different users in my Amazon Chime Team or Enterprise account?

Yes. You can have users with Amazon Chime Pro permissions and users with Amazon Chime Basic permissions in your Team or Enterprise account. When you add users to your account, they are assigned Amazon Chime Pro permissions by default. You can change these settings using the Amazon Chime console, or Active Directory (AD) groups if you’re using AD to manage users in an Amazon Chime Enterprise account.

Note: assigning permissions does not incur a charge; you are only charged when users access Amazon Chime Pro features. For more information, see the Manage User Access and Permissions.

Q: Will users who are added to my Amazon Chime Team or Amazon Chime Enterprise account still receive a 30-day free trial?

No. The 30-day free trial will end as soon as a user joins an Amazon Chime Team or Amazon Chime Enterprise Account. For more information about Amazon Chime accounts, please see Managing Your Amazon Chime Accounts.