Consumer affairs
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Co-op recalls chocolate Santas after batteries found in two of themSupermarket is investigating alleged tampering in two separate locations and urges shoppers not eat the Santas
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Seamless and simple: what marketers can learn from Amazon's new storeRather than using intrusive marketing, brands need to focus on digital technology that enriches the customer experience
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Npower goes down in my estimation over bill readingsI sent final readings when I moved, but it ignored one of them for it’s own higher estimated figure
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Consumer group challenges Peterborough over potentially dangerous tumble dryersWhich? seeks judicial review of Peterborough council’s handling of alert involving faulty machines
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Our obsession with the economy is destroying democracy – videoCatriona Watson argues we live in an ‘econocracy’
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BT, Plusnet and EE top broadband complaints listOfcom reveals BT brands also got most landline complaints, while Vodaphone was top of the league for mobile phone issues between July and September
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Phones need software to stop drivers becoming distracted, ministers sayMeeting in Whitehall between government and mobile phone companies will see the latter urged to bring in ‘drive safe’ modes
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We’re £15,500 out of pocket after a Lloyds blunder over house saleThe bank failed to hand over the mortgage redemption certificate, and the delays and cost kept on mounting
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Brexit and price hikes push up the cost of Christmas for BritonsPound’s slump and rising production costs mean consumers are feeling the pinch as they stock up for the festive season
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Seven simple ways to cut your spending in 2017From mortgages and insurance to savings and tax returns, here are some tips on making savings in the new year
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Is it worth buying an annual airport executive lounge pass?I’m wondering if this is a good present for a frequent flyer and if they’re actually any good
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Wages went up, prices stayed about flat and house prices cooled. But next year is a different story …2016: the year Britain got (a little bit) richer
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EDF to hike electricity prices 8.4% with other providers expected to follow suitCompany blames rising costs for the increase, although says it will cut gas prices by 5.2%
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My six-year-old bought £734 of BT TV programmes ... by remote controlHe is severely autistic but BT refuses to waive the charges
Cadbury Roses fans get in a Christmas twist over wrapper changes