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AT&T Customer Experience Facts
- AT&T provides customer support in more than 160 languages, including Arabic, Farsi, Japanese, Korean, Mandarin, Polish, Vietnamese and more.
- AT&T operates more than 5,000 points of retail distribution with over 2,000 being company-owned. More than 700 stores offer support in Spanish.
- We have a dedicated team of employees helping customers in social media channels, including Facebook and Twitter.
- Our National Center for Customers with Disabilities (NCCD) offers accessibility support and a wide range of communications services to customers with vision, hearing, mobility and speed limitations.
- In 2013, we had over 15 million online chat sessions with customers on att.com.
- We value customer feedback. We conduct millions of customer interviews each year, including surveys of former and returning customers. Your comments help determine what we do and how we serve you.
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How to Reach Us
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Related Media
RESOURCES
Tips and tools for using technology safely and preventing common scams
Tips on preparing for disasters
AT&T Relay Services for Deaf and Hard of Hearing customers
Troubleshoot or report a service issue
RELATED MEDIA KITS
Awards & Honors
Vital Connections
AT&T Corporate Social Responsibility
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Overheard
Forbes: AT&T Retail — 5 Simple Steps to Extraordinary Customer Service
Forbes: The New AT&T Customer Service Experience
All Things D: AT&T Looks to Dial Up New Ideas at Chicago-Area Concept Store
CNET: So you bought a smartphone — now what?
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