- Welcome
- Account
- Sign Out
- Sign In/Register
- Help
- Applications
- Customer Experience
- Service
- All Solutions
- Field Service Management
Oracle Field Service Management Software and Solutions
- Overview
- Roles
- Solutions
- Get Started
Empower Your Field Workforce to Make the Most of Every Customer Interaction
Deliver phenomenal customer service and optimize your field force to increase productivity and efficiency with Oracle Field Service Cloud.
Field Service Management
Customize and Optimize Field Operations
Extend superior customer service into the field. Drive operational efficiency—no matter how complex your organization. Automate, then optimize the entire service process—from customer incident through service delivery and feedback.
- Webcast: Modern Field Service Adds Value for Customers
- Data sheet: Oracle Field Service Cloud February 2016 Release Capabilities and Benefits (PDF)
- Data sheet: Oracle Field Service Cloud Overview (PDF)
- White paper: The Moneyball Method of Field Service Management (PDF)
- White paper: The New Rules of Field Service Management (PDF)
- Infographic: Be a Leader With Modern Field Service (PDF)
In the Spotlight
Live Webinar
Empower Your Field Team with Contextual Knowledge
Don't strand your field employees on an island
Service excellence requires collaboration. Learn how leading organizations use technology to empower field representatives with knowledge to deliver fast resolutions and exceed customer expectations.
Best practices
Field Service and the Internet of Things
IoT is changing the way we think about service
Pursuing an IoT strategy can help your service organization deliver superior customer service, while leveraging new opportunities for cost savings. Here’s what you need to know about IoT and field service.
Demo
Request a Demo
Transform Your Field Service
Learn more about exceptional field service with an Oracle Field Service Cloud Service demo.
Field Service Products
-
Capacity
Understand exactly how much work your field force can handle at any given moment, and be able to focus field resources on the most business-critical tasks.
-
Routing
Ensure that the right mobile employee—with the right skills and equipment—is assigned to the right job, every time.
-
Core Manage
Get a real-time, holistic view of field service operations. Track resources. See completed, in-progress, and future work. And intervene when jobs are in jeopardy of missing SLAs.
-
Mobility
Empower field employees with everything they need to succeed—delivered right to their mobile device.
-
Smart Location
View and compare actual routes against predicted routes. Maintain the integrity of appointment data.
-
Collaboration
Give your mobile workforce context-aware collaboration tools to help them share knowledge, equipment, and parts in the field.
-
Customer Communication
Give customers more choices, more flexibility, and more information. Communicate via predictive alerts on your customers' preferred channels before and after scheduled appointments.
-
Forecasting
Take field resource planning a step further – transform your business from capacity-driven to demand-driven operations. Predictive forecasting ensures you’re always staffed to meet customer demand.