Help Center

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01. My Account 02. Payment Questions 03. App/GPS Questions 04. Premium Member Features 05. Trackables 06. Souvenirs 07. Hiding a Geocache 08. Finding a Geocache 09. Appeals 10. Business Partnerships 11. Legal Inquiries 12. Press Inquiries 13. Geocaching HQ Visits 14. Shop Merchandise 15. Events 16. Geocacher Disagreement 17. Waymarking/Wherigo/Benchmarking 18. Bug Reporting

01. Name of Souvenir:

02. Browser:

02. Link to Your Log:

03. Operating System:

04. Description of Steps Taken:

13. Geocaching HQ Visits:

Geocaching HQ Visit

17. Waymarking/Wherigo/Benchmarking:

Waymarking Wherigo Benchmarking

19. Bug Reporting:

Report a Bug

App/GPS Questions:

iPad/iPhone (please include the model number) Android Windows GPS - Buying a GPS Unit GPS - I bought premium; why does my GPS act like I'm still a basic member? GPS - How do I download geocaches to my GPS device? GPS - Why can't I send geocaches to my GPS using Internet Explorer anymore? GPS - How do I get Chrome to work with my GPS? GPS - How do I upload field notes from my GPS device? GPS - Customer Service Other

Appeals:

Required Information for Appeal Submission Is This Geocache Publishable? Unable To Get in Touch With Reviewer Other

Business Partnerships:

GeoTours: A Blend of Tourism and Adventure Promotions: Brands and Agencies Lab Caches / Geocaching Adventures Distributor/Retailer Request Trackable Tattoo Digital Icon Request Public API Other

Events:

Mega-Events Donations Other Events Event Souvenirs

Finding a Geocache:

How do I search for a geocache near me? How do I search for geocaches beyond my location? Can I still geocache with poor cell reception? I found a geocache on private property I found a geocache that needs maintenance How do I log my first geocache find? How do I add a photo to my log? Why is the time stamp wrong on my log? How do I delete a duplicate log? Other

Geocacher Disagreement:

Log Deletion Blocking other geocachers from your profile Other

Geocaching HQ Visits:

Hiding a Geocache:

Geocache Adoption Problems During Geocache Submission Process Does my geocache meet commercial guidelines? My Geocache Has Not Been Reviewed Customizing Geocache Listing Updating Geocache Coordinates Remove the Needs Maintenance Icon Found Geocache by Accident My Geocache Needs to be Archived Other

Legal Inquiries:

Reporting a Geocache on Private Property Copyright/Trademark Infringement Inquiries Logo/Trademark Use Requests Cache page image/text usage Other

My Account:

How do I access "My Profile"? How do I access my account settings? Disabling My Account Validating My Account Changing Username Changing Password I signed up using Facebook. How do I get a password? Changing Email Address Changing E-Newsletter Preferences Changing Home Coordinates Username/Password Not Working Not Receiving Email Adding a Device to Your Profile How do Lab Caches affect my Statistics? Why is my image/photo broken or missing on Geocaching.com? Why can't I send geocaches to my GPS anymore? Other

Other:

Waymarking Wherigo Donations Other

Payment Questions:

Cancel Auto Renew - Monthly Membership Cancel Auto Renew - Non-Monthly membership Premium Membership Why did I receive an email to "update billing info" I should be Premium, but I'm Basic? What's the deal? Refund Android Refunds iTunes Refund Request Land Manager/Law Upgrade Other

Premium Member Features:

Instant Notifications Pocket Queries Other

Press Inquiries:

News Articles Other

Test Category:

Test Sub-Category A Test Sub-Category B

Trackables:

Adoption Custom Trackable Creation Missing Trackable Need Activation Code Other

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