Customer Experience Management

The Design of Understanding 2012

A one day conference looking at how ideas are designed to be more understandable

England England, London

27th January 2012

• Data
• Design
• Digital Cities
• Dinosaurs
• Information Design
• Research

UX Week 2012

UX Week is the premier user experience design conference. Design professionals from all over the world gather for four days of community, inspiration and skills building.

United States United States, San Francisco

21st–24th August 2012

• Data Visualization
• Information Architecture
• User Experience
• User Experience Design

Webdagene

Norges viktigste webkonferanse

Norway Norway, Oslo

26th–28th September 2012

• Communication
• Content
• Design
• Mobile
• Social Media
• Usability
• Web Analytics

Social Media Strategies Summit

Strategies, Tactics and Case Studies From Today's Thought Leaders!

United States United States, Minneapolis

3rd–4th October 2012

• Social Media

NEXT Service Design

Service Design Conference

Germany Germany, Berlin

8th October 2012

• Service Design

Brooklyn Beta 2012

United States United States, Brooklyn

10th–12th October 2012

• Web Design
• Web Development

Next Bank Europe

The REAL future of financial services

Italy Italy, Rome

11th October 2012

• Banking
• Customer Experience
• Design
• Financial Services
• Innovation
• Mobile banking
• Technology

Future of Mobile London 2012

Future of Mobile (FOM) proudly presents three days of cutting edge mobile learning and inspiration. Join us for two action-packed conference days, followed by a day of in-depth workshops, in the heart of London!

England England, London

15th–17th October 2012

• Entrepreneurship
• Mobile Development

Customer Segmentation and Churn Management

Learning how to optimise the relevance of your customer segmentation strategy and develop targeted campaigns to radically enhance the customer experience, reduce churn and maximise ARPU

England England, London

15th–18th October 2012

• Customer Experience

Delight 2012

Sharing stories from brands that delight

United States United States, Portland

18th October 2012

• Customer Experience
• customer journey
• Digital Strategy
• Experience Design
• Marketing
• User Experience

Internetdagarna 2012

Most important Internet-event in Sweden

Sweden Sweden, Stockholm

22nd–24th October 2012

• Information Security
• Internet
• internet governance
• Internet Law
• IPv6
• Social Media

Customer Experience Management in Telecoms – North America

Learn how to establish a cross-functional approach to CEM and deliver a seamless customer experience across multiple touch points whilst maximising your profitability

United States United States, Atlanta

23rd–25th October 2012

The Global Service Design Network Conference 2012

Global Service Design Conference: Cultural & Social change by design

France France, Paris

28th–30th October 2012

User Interface 17 Conference

3 intensive days of devouring the latest UX techniques and insights

United States United States, Boston

5th–7th November 2012

J. Boye Aarhus 12 web & intranet conference

Sharing is caring

Denmark Denmark, Aarhus Central

6th–8th November 2012

• Collaboration
• Content Management Systems
• Digital governance
• Digital Strategy
• Higher Ed Web
• Intranet
• User Experience

Appworks #4

Norway Norway, Oslo

8th November 2012

UxCamp Vienna 2012

Barcamp about Usability, UX, etc. in Vienna

Austria Austria, Vienna

9th–10th November 2012

• BarCamp
• Barrierefreiheit
• ui design
• Unconference
• User-Centered Design
• User Experience
• Web Design

An Event Apart San Francisco 2012

Three days of design, code, and content for people who make websites.

United States United States, San Francisco

12th–14th November 2012

• Content Strategy
• Mobile UX
• Responsive Web Design
• Web Design
• Web Standards

Customer Experience Exchange Europe

Hungary Hungary, Budapest

14th–16th November 2012

• Customer Experience

Mobile Future 2012

Sweden Sweden, Stockholm

28th November 2012

• Android
• HTML5
• iOS
• Mobile