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The digital era is here. And already, service provider executives are recognizing that their customers want to be inspired by a constant drum of new ...  >>

An Interview with Shivakumar “Shiva” Ravi, Head – Global Sales and Pre-Sales at Amdocs Testing Services Shivakumar “Shiva” Ravi, Head – Global Sales and Pre-Sales ...  >>

As Michael Powell, president and CEO of the National Cable & Telecommunications Association, said on the first day of INTX 2016 here in Boston: “Viewing ...  >>

Wrapping up INTX 2016 here in Boston, Tom Wheeler, chairman of the Federal Communications Commission, predicted an exciting future for the pay-TV industry. A self-declared “happy Comcast subscriber”, Wheeler said he was part of the growing industry trend of consumers getting their video on multiple devices. ...  >>

Any successful service provider will tell you that to capture a market segment, you must first identify the customers’ needs, fulfill them – and ensure ...  >>

AT&T’s approach to pay TV is that mobility is key, explained John Stankey, CEO of AT&T’s Entertainment Group, at the closing session of Day Two of INTX 2016 here in Boston. “Customers want to do more things on the go,” he said, “and we want to take the premium content ...  >>

While any discussion of the pay-TV industry inevitably includes gloomy talk of heavy regulation and cord cutters, there is also some good news: the explosive growth in business services. According to a panel discussion chaired by Amdocs’ Doug Fantuzzi on the first day of INTX 2016 here in Boston, the provision ...  >>

It wouldn’t be a major industry event if the first keynote speaker did not devote a large portion of his address to attacking the regulator. And Michael Powell, president and CEO of the National Cable & Telecommunications Association did not disappoint here in Boston on the opening day of INTX ...  >>

“IT organizations that don't use metrics to show the business value of the services being provided will see reduced budgets, potentially resulting in reductions in ...  >>

Customer experience issue: can you find the weakest link[/caption]   On a cloudy Sunday evening last month, a group of us were watching a film at ...  >>