Introducing
Embeddables
Are you a developer?
Learn moreHow it works
Customer service so seamless it seems like magic
Zendesk Embeddables are a combination of the Zendesk API, Web Widget, and Mobile SDKs for both Android and iOS. They allow developers to embed Zendesk functionality – Help Center, Chat, or Tickets – natively into any app, website, or standalone device. This helps maintain brand consistency, increases the efficiency of support interactions, and keeps friction to a minimum for customers.
What makes embeddables magical
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A better customer experience
Support shouldn’t be banished to the basement of customer experience. Embedding support where your customers are – across all channels, devices, and environments – reduces the effort required to get help and makes great customer service an integral part of the product.
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Problems get solved faster with context
Customers shouldn’t have to do their own detective work when it comes to technical issues. Zendesk Embeddables automatically generate information about what device or version of the app was being used when the issue occurred. This puts you ahead of the curve and helps you quickly get to the root of support inquiries.
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Give yourself room to grow
Embeddables reduce unnecessary back and forth by serving the right information at the right time in the right place. This combination of seamless customer service and a streamlined workflow makes support more efficient and frees up the resources businesses need to grow.
Mobile SDK
Put support right in your app
Native - Written in both Objective C and Java, one for each of the two major platforms (iOS and Android).
Intuitive - Very easy to build and integrate
Customizable - Overridable to provide the best experience possible for customers, without any brand discrepancy
Contextual - Picks up custom information that can be passed back to the tickets
Download this free app to see it work in the real world
Available on the App Store Get it on Google PlayAre you a developer?
Learn moreSee our SDK at work
Web Widget
Keep ‘em on your site
Help at your fingertips - Instead of forcing customers to hunt around or leave your website for help, the Web Widget is right there when they need it
Optimised for mobile - The Web Widget is designed to provide a simple user experience to complement mobile browsing
It speaks your language - Embeddables present the right language according to end user browser settings
The best of Zendesk - The Web Widget can serve any combination of a basic contact form, knowledge base search, or Zopim Live Chat
- Get the widget
Are you a developer?
Learn moreZendesk API
If you build it, they will come
The mobile SDK and the Web Widget are powerful tools, but some developers still want to go further. That’s why Zendesk provides a REST API for more freedom and advanced customization. Our API has over 400 endpoints, allowing you to build–from scratch–the native support experience you want in any device, product, or application.
View the documentation“Engaging with players in-game is one of the key components for great customer service. Gamers don’t want to leave the game to submit a service request or look up the answer to a question”
– Chris Tabasa, Director of Consumer Operations, GREE International, Inc
Go ahead. Take it for a spin.
Sign up to get started with Embeddables and watch the magic happen
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