Service Availability
99.9 % Uptime
Vtiger commits to providing customers with a 99.9% uptime. Excluding maintenance updates, if service is disrupted for over 1 hour per month, a 10% credit will be provided to clients upon request. Customers should notify Vtiger immediately if service is unavailable, by sending an email to [email protected]
Maintenance updates
Vtiger CRM On Demand (OD) is updated monthly with new features and bug fixes. Updates are deployed on the last Saturday of the month and may result in a disruption of under 1 hour during that time. Clients will be notified prior to maintenance being performed.
Security
256 bit SSL Encryption
All data transferred between your browser and Vtiger’s servers are secured with industry standard 256-bit SSL encryption.
Daily backup
Vtiger takes database and file backups of every customer instance every day. This backup is stored on a separate server to protect against the risk of hardware failure. In the case of such a failure, data and service access can be restored within 8 hours.
Security Patches
Vtiger performs preventative maintenance to protect against any potential vulnerabilities by deploying patches as and when they are developed internally or otherwise become available.
Authorization and Access Control
Vtiger CRM supports role based access control, allowing you to control your users’ access to specific fields, records, and other data in the CRM.
FAQs
Is Vtiger Safe Harbor and SOC2 compliant?
We adhere to the following Safe Harbor and SOC 2 practices at all times. However, we have not been independently audited and certified by a third party as being Safe Harbor and SOC 2 compliant.
Is Vtiger HIPAA and HITECH compliant?
Like with Safe Harbor and SOC 2 compliance, we adhere to the following HIPAA and HITECH practices at all times. However, we have not been independently audited and certified by a third party as being HIPAA and HITECH compliant.
Where is my data stored?
Vtiger’s servers are located in the United States, European Union, Australia, Singapore and Japan. The server on which your data is stored depends upon the region in which you are located at the time at which you start your free Vtiger trial.
Who can access my data?
To provide prompt support, Vtiger support team members have access your data. Measures exist to ensure that this access is restricted to essential employees, and to ensure that they only do so at your request.
For security reasons, you may enable IP based restrictions to prevent Vtiger employees from accessing your account.
What do you do to ensure that my data is safe?
Hackers tend to target services known to have vulnerabilities, often exploiting visibly aged and unmaintained infrastructure. Vtiger ensures that all employed infrastructure and technologies run up-to-date software.
Vtiger also employs security teams to seek out and address vulnerabilities within our software, as well as incentivizing our members of the broader software security community to identify and report vulnerabilities.
While it is practically impossible to guarantee that any software is 100% secure, the above measures make it very difficult for a hacker to gain access to your account.
How can i export data out of the system?
Administrators and Users can use the built in export function to export data of each module. For example, you can click on Export button on Contacts page, to export all the contacts to a CSV file.
In addition, Vtiger offers an SQL database dump for clients who want the full database. There is a $75 fee for this. But, this fee is waived for the first backup every 6 months.
How long does Vtiger keep the data if we cancel?
For trial accounts, data is deleted 12 days after the trial is completed.
For paid accounts that are cancelled, 90 days after cancellation date, the data is deleted
