FAQ’s
Are you curious about author events? Or hungry for classroom resources? Bamboozled by changes to our website? Or simply eager to join the Penguin gang? Here are the answers to some questions we get asked rather a lot.
Our authors and books
How can I request a review copy?
Review copies can be requested directly through the publicity department for the relevant publisher. Contact details can be found here.
How can I contact an author?
Unfortunately we cannot give out personal mail or email addresses for our authors. However, all author mail is forwarded directly to our authors via our publicity departments. Contact details can be found here.
How do I find out about author events and signings?
All public events are listed on individual author pages. Simply search for the author you are interested in to find out more.
How can I arrange an author visit?
A number of our authors are available to appear at festivals and events. To find out more, please contact the relevant publicity department.
If you would like a children's author to visit your school, please write to your preferred author/illustrator at the following address:
Name of author/illustrator
c/o Publicity Department
Penguin Random House Children’s
80 Strand
London
WC2R 0LR
You may also be interested in Puffin Virtually Live - a series of free interactive webcasts from Puffin's best-selling authors.
There is an error in my book or ebook; who can I contact?
Every year we produce millions of books, and unfortunately a small minority gets past our Quality Assurance system and enters the market with production faults. We do apologise for this.
It is best if you return the book to the original bookshop from which it was purchased; they should be happy to exchange it for a perfect copy. If you have any difficulty with this then please return the cover and title page of the book to us. *NB: If the value of the book is over £20, you will need to return the whole book.*
Please email [email protected] for details, or [email protected] if your mailing address is outside the UK.
How can I find a book that is no longer in print?
If you are looking for a title which is now out-of-print, try one of the out-of-print finding services listed below:
Abe Books
For first editions, antiquarian and out-of-print books: includes reviews
Website: www.abebooks.com
Book Finder
Over 40 million new, used, rare and out-of-print books at your fingertips
Website: www.bookfinder.com
Zardoz
Out-of-print and collectable books dealer
Website: www.zardozbooks.co.uk
Ordering in bulk
If you wish to purchase bulk quantities of books that are currently out of print, please contact [email protected].
Is there anywhere on the website where I can download the latest Penguin catalogues?
Please visit our sister site Penguin Random House UK for publisher catalogues.
Apps
I need help with a Penguin Random House / Puffin / Ladybird app, what should I do?
Please consult our App Support page here.
Careers
How do I apply for a job, work experience or an internship at Penguin Random House?
To see all of our current vacancies in the UK and details on how to apply, please visit penguinrandomhousecareers.co.uk. You can also follow us on Twitter and Facebook @PRHCareersUK for the latest jobs news.
Education and schools
How do I request an academic inspection copy?
For answers to any academic questions, please contact [email protected].
How do I find out about classroom resources and competitions?
Penguin Schools is a dedicated channel for teachers and librarians, sharing exciting competitions for schools and libraries, the latest news on books by much loved children’s authors, and free classroom resources. This includes Puffin Virtually Live, a series of online shows for schools starring the world’s biggest children’s authors and illustrators.
You can also:
Download free classroom resources at http://bit.ly/PenguinResources
Register for Puffin Virtually Live and watch previous shows on demand at http://www.puffinvirtuallylive.co.uk/
Follow Penguin Schools on Twitter @PenguinSchools
Like Penguin Schools on Facebook at www.facebook.com/PenguinSchools
Join the Penguin Schools newsletter mailing list by sending your details to [email protected]
How do I request reproduction rights for a portion of a book for classroom use?
Most books can be copied for use in a UK school, college or university under the Copyright Licensing Agency (CLA) Licence.
For more information visit www.cla.co.uk
Getting published
How can I get my book or illustrations published?
If you are an aspiring or published writer, author or illustrator please visit.
Rights and permissions
I would like to adapt a Penguin book, whom do I contact?
For information about permissions, licensing and rights please visit https:/www.penguinrandomhouse.co.uk/work-with-us/rights-licensing-and-permissions/.
How can I request permission to use an extract from a Penguin book?
For information about permissions, licensing and rights please visit https://www.penguinrandomhouse.co.uk/work-with-us/rights-licensing-and-permissions/.
Recent changes to our website
Why can I no longer buy books, gifts and merchandise directly from the website?
We're making some essential improvements to our websites that will make it easier for readers to browse, discover and search for our books. These include changes to our shopping pages, which mean that you can’t buy books or merchandise directly from us at the moment. Instead, you can click through to many of our retail partners who stock our books.
Why haven’t I received any alerts around new releases?
We’re making some essential improvements to our websites that will make it easier for readers to browse, discover and search for our books. These changes have meant that we’ve had to stop sending out email alerts for the moment.
You can still find information about all of our latest books by following us on Twitter (@PenguinUKBooks).
I have signed up to the newsletter, will I still receive it?
If you have previously signed up to one of our newsletters you will continue to receive them.
I had an account on www.randomhouse.co.uk, what has happened to my details?
All customer and sales details will be securely removed and archived.
Contact details
How do I contact Customer Services?
For general customers
Email: [email protected]
For trade enquiries
Email: [email protected]
For promotional and incentive enquiries
Email: [email protected]
For international sales and export enquiries
Email: [email protected]
For Penguin Shop enquiries
Email: [email protected]
Where can I find contact information for your offices?
Contact details for our UK offices can be found here.
