It’s not me, it’s you. When to break up with a customer.

As with many relationships, yours began blissfully. There was a bright future—shared goals, milestones to reach, and mutual respect. There was an intensity to do right by one another; there was ...

4 ways a work spouse helps your real marriage

It’s no secret that work spouses improve work life. They lower stress levels, give moral support, and provide a safe place for ranting in the office. Seriously, they rock. If you don’t already ...
10 interview questions for hiring great customer service reps

Providing great customer service sets you apart from your competition. But to make that happen, you need to staff your team with people who have the skills and temperament to effectively solve your customer's issues ...
Measuring happiness: What’s the difference between CSAT and NPS?

Making sure that customers are happy so that they’ll keep coming back is not a new concept. A shop owner looks for a smile and “thank you” to indicate that a customer is happy ...
Shit support agents say

The life of a customer support agent can be very glamorous: Mixing and mingling with a vast array of society, wearing fancy headsets, having the last word when it comes to problem-solving... Sarcasm aside, the ...
12 funniest customer service scenes in film and television

Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there before, so we can relate when we see examples of service gone wrong. And if you’...

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That felt right. We’ll be in touch soon about our new secret handshake.

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It’s not me, it’s you. When to break up with a customer.

As with many relationships, yours began blissfully. There was a bright future—shared goals, milestones to reach, and mutual respect. There was an intensity to do right by one another; there was ...

Featured

What dogs teach us about customer service

Tough talk: when “No” is the right thing to say to a customer

New Stories

“Thank you.” What to do with negative customer feedback.

Not everyone likes you. What not to do with negative customer feedback.

Complicated relationships: educators and internal operations

You can’t wow your customers, but your customers can

Most read

4 ways a work spouse helps your real marriage

10 interview questions for hiring great customer service reps

Measuring happiness: What’s the difference between CSAT and NPS?

Shit support agents say

12 funniest customer service scenes in film and television

4 ways a work spouse helps your real marriage

10 interview questions for hiring great customer service reps

Measuring happiness: What’s the difference between CSAT and NPS?

Shit support agents say

12 funniest customer service scenes in film and television

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That felt right. We’ll be in touch soon about our new secret handshake.

Sorry, something went wrong!

Let's keep this relationship going

Sign up for our newsletter

That felt right. We’ll be in touch soon about our new secret handshake.

Sorry, something went wrong!

It’s not me, it’s you. When to break up with a customer.

As with many relationships, yours began blissfully. There was a bright future—shared goals, milestones to reach, and mutual respect. There was an intensity to do right by one another; there was ...

Featured

What dogs teach us about customer service

Tough talk: when “No” is the right thing to say to a customer

New Stories

“Thank you.” What to do with negative customer feedback.

Not everyone likes you. What not to do with negative customer feedback.

Complicated relationships: educators and internal operations

You can’t wow your customers, but your customers can

Most read

4 ways a work spouse helps your real marriage

10 interview questions for hiring great customer service reps

Measuring happiness: What’s the difference between CSAT and NPS?

Shit support agents say

12 funniest customer service scenes in film and television

4 ways a work spouse helps your real marriage

10 interview questions for hiring great customer service reps

Measuring happiness: What’s the difference between CSAT and NPS?

Shit support agents say

12 funniest customer service scenes in film and television

Let's keep this relationship going

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