Need to contact us? Start by telling us what you need help with. You might find the answer here on our website, or you can send us an email for further assistance.

• Jetpack is a plugin for self hosted installations of WordPress. If your blog is hosted on WordPress.com, you do not need Jetpack.
• Many common issues and questions are explained on the Jetpack support page.

Get in touch.

The Jetpack team is spread out across the globe, so a couple of times a year, we get together in-person for some of the work that may be more efficient to do together.

Because of this, our support form is closed for all users without a Jetpack plan until Friday, September 23rd.

Meanwhile, the support forums remain open and volunteers may be able to help, you can post your request there.

You can also check our troubleshooting tips for additional information.

Please note: If an update to the latest version of Jetpack fails, please try re-installing Jetpack from Plugins > Add New in your site's Dashboard. If the install fails and reports "Destination folder already exists," access your server via SFTP or FTP or hosting file manager, navigate to the /wp-content/plugins/ directory, and manually delete the /jetpack/ directory there. Then, reinstall Jetpack from Plugins > Add New in your site's Dashboard.

Thank you for your patience and understanding as we take time to regroup, ultimately with the goal of improving your Jetpack experience.