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"I like Avaya’s completeness of vision – they’re not looking at the voice, data, and Wi-Fi networks as separate entities...
Case Study Quick View: Kean University
100-2,499 EmployeesFabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
"Avaya is a true partner to the institution and has the institution’s best interests in mind."— Dr. Dawood Farahi, President
Kean University
When parents send their children off to college, they’re entrusting the school to provide familiar creature comforts. For many students these days, that means Wi-Fi access to handle online research, communications – and yes, streaming video and gaming. Kean University, which prides itself on its commitment to student success, couldn’t meet that need with its centrally-controlled legacy network. To eliminate bottlenecks and provide the best possible Wi-Fi experience for end users, Kean University moved to the Avaya Wireless LAN 9100 Series.
Benefits
Increased ProductivityEnhanced CollaborationNetwork ScalabilityJoe Marinello, Kean University
“With the Avaya solution, the efficiency of our business has greatly improved which will in turn boost our already high...
Case Study Quick View: Manning Stainton
Topic : Customer Service, Network Security, Team Efficiency100-2,499 EmployeesCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Fabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“The results were immediate and Avaya’s solution has enriched all areas of the business.”—Ian Shaw, Manning Stainton’s IT DirectorManning Stainton
Manning Stainton Estate Agents experienced frustration from slow data network connectivity, compounded by distorted and unreliable voice calls due to network issues: a challenging situation for both staff and customers. They needed a solution that would help them maintain their reputation for providing an elevated customer experience. They implemented an Avaya solution which allows data to be transferred seamlessly between sites, and as a result voice calls are now clear and reliable. The network is also able to support any future expansion; but just as importantly, staff productivity is greatly enhanced and morale has been boosted.Benefits
Improved Customer ServiceReduce CostNetwork ScalabilityIan Shaw, Manning Stainton
"We looked for an end-to-end solution that would offer data, voice and video features from a single vendor."
Case Study Quick View: Poorvika Mobiles
2500+ EmployeesCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
"We found that Avaya offered the perfect solution to meet our communications needs. We were impressed with the solution’s features and capabilities."—Mr. Sivakumar Kanakarajan, Head of Advertising & E-Commerce, Poorvika
Poorvika Mobiles
Poorvika Mobiles, a privately owned company, is a leading multi-brand retail chain that deals in mobile phones and connections, accessories, chargers and internet data cards in India. A move to its new state-of-the-art six-floor office headquarters in 2015 prompted Poorvika to assess its communications systems. It decided to upgrade to Avaya’s Internet Protocol (IP) telephony platform and high-definition video conferencing system. The company is aiming to increase cost savings and deliver better services to over 4 million customers.Benefits
Improved Customer ServiceReduce CostIncreased ProductivityMr. Sivakumar Kanakarajan, Poorvika Mobiles
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- Klinikum Starnberg
Case Study Quick View: Starnberg Clinic
Topic : Network Security, Team Efficiency, Telemedicine100-2,499 EmployeesTeam EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“Whether it is a doctor working in the office or makingrounds, he is available at all times through his extension.”—Michael Knall, Head of IT, Starnberg ClinicStarnberg Clinic
The German health system is under enormous pressure. For it to stand firm, it must break new ground. Feeling this pressure is Starnberg District Hospital with its Starnberg Clinic and Penzberg Clinic locations. These two facilities have more than 900 employees, approximately 400 beds and care for nearly 24,000 inpatients while achieving operating margins of between 6%-10%. Not many municipal clinics can achieve this. With a new voice-data infrastructure from Avaya, the hospital has also laid the foundations for the digitization of its processes. This pays off in two ways: an increase in the quality of care and a decrease in IT operating costs.Benefits
Reduce CostIncreased ProductivityEnhanced CollaborationThe German health system is under enormous pressure. For it to stand firm, it must break...
- Miami Dade County
Case Study Quick View: Miami Dade County
Topic : Team Efficiency2500+ EmployeesFabric NetworkingBuild a path to the future. Avaya’s advanced fabric networking technology takes SDN networking and cloud services to the next level. Reduce network outages, enjoy quicker access to information, and easily integrate new communications channels and applications. If you wish, do it all with your existing infrastructure.Miami Dade County
Miami-Dade County operates three major data centers that provide IT capabilities for many public and quasi-public services such as Transit, Police and Fire Departments, Water and Sewer facilities, Public Works, Waste Management, Public Defender’s Office, State Attorney’s Office, Child Support Services, and other functional areas. The County also provides IT support for hundreds of video surveillance cameras at the Port of Miami.
Miami-Dade County recently undertook a major initiative to consolidate dispersed IT resources to their central data centers, with an aim towards reducing costs and enhancing services.Benefits
Increased ProductivityNetwork ScalabilityReduce CostMiami-Dade County operates three major data centers that provide IT capabilities for many...
- cmonassurance
Case Study Quick View: cmonassurance
Topic : Customer Service, Team Efficiency100-2,499 EmployeesCustomer EngagementToday’s customer relationships are ongoing conversations that unfold across time and channels. Phone, video, email, chat, social: It’s all one integrated omnichannel now. Done right, seamless execution pays off in increased revenue and higher lifetime value of customers. Our customer engagement solutions make it possible.
Team EngagementTeam engagement is the magic that happens when everyone in your workforce is connected effortlessly to the mission, to each other and to customers. When it works you feel it in your culture and on your balance sheet—and your customers feel it most. Barriers disappear. Productivity rises. Our team engagement solutions get you there.
“The IP Office solution allowed us to optimize our administrative costs and improve productivity.”—Anthony Gobin, Manager of the sales teamcmonassurance
The challenge: finding a unified, dynamic solution for the management of customer interactions that is simple to manage and helps cmonassurance to provide better service to its customers.
Benefits
Increased ProductivityImproved Customer ServiceThe challenge: finding a unified, dynamic solution for the management of customer...
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Customer Engagement in the Digital Age
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