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Q: What is Amazon WorkMail?
Amazon WorkMail is a secure, managed business email and calendar service with support for existing desktop and mobile clients. Amazon WorkMail gives users the ability to seamlessly access their email, contacts, and calendars using Microsoft Outlook, their web browser, or their native iOS and Android email applications. You can integrate Amazon WorkMail with your existing corporate directory and control both the keys that encrypt your data and the location in which your data is stored.
Q: How can I get started using Amazon WorkMail?
To get started with Amazon WorkMail, you will need an AWS account. You can use this account to sign into the AWS Management Console and create an organization, add your domains, and also create users, groups, or resources. Please refer to the Amazon WorkMail documentation for more information on getting started.
Q: What clients can I use to access Amazon WorkMail?
You can access Amazon WorkMail from Microsoft Outlook clients on Windows and Mac OS X and on mobile devices that support the Microsoft Exchange ActiveSync protocol including iPhone, iPad, Kindle Fire, Fire Phone, Android, Windows Phone, and BlackBerry 10. Additionally, you can use the Apple Mail application on Mac OS X or the Amazon WorkMail web application to securely access Amazon WorkMail using your web browser.
Q: What is the mailbox storage limit in Amazon WorkMail?
Amazon WorkMail offers a mailbox storage limit of 50 GB per user.
Q: What is the maximum size of email that I can send from Amazon WorkMail?
The maximum size of outgoing and incoming email in Amazon WorkMail is 25 MB.
Q: Can I share my calendar with other users in my organization?
Yes. Amazon WorkMail offers the ability to share your calendar with your co-workers.
Q: Does Amazon WorkMail provide resource booking?
Yes. Amazon WorkMail provides the option to create resource mailboxes such as conference rooms, projectors, and other equipment. The resource mailboxes will allow users to reserve the room or equipment by including the resource in meeting invites.
Q: Does Amazon WorkMail support email archiving?
Email journaling (coming soon) can be enabled to capture and preserve messages in your existing archiving solution.
Q: What features does the Amazon WorkMail web application provide?
The Amazon WorkMail web application provides users anywhere with access to email, calendar, contacts, and tasks. Users can also access shared calendars, access the global address book, manage their out-of-office replies, and book resources.
Q: Which browsers does the Amazon WorkMail web application work on?
The Amazon WorkMail web application supports the following browsers: Firefox, Chrome, Safari, and Internet Explorer 9+.
Q: In which languages is the Amazon WorkMail web application available?
The Amazon WorkMail web application is currently available in English.
Q: Can I use Amazon WorkMail on my mobile device?
Yes. Amazon WorkMail is compatible with most major mobile devices supporting the Microsoft Exchange ActiveSync protocol, including iPad, iPhone, Kindle Fire, Fire Phone, Android, Windows Phone, and BlackBerry 10.
Q: What mobile device policies does Amazon WorkMail support?
Amazon WorkMail gives you the ability to require a PIN or password on your devices, configure the password strength, require a device lock after a number of failed login attempts, require a screen lock for idle timeouts, and require device and storage card encryption.
Q: Does Amazon WorkMail offer the ability to remotely wipe mobile devices?
Yes. Amazon WorkMail offers a remote wipe feature. A remote wipe can be performed by the IT administrator using the AWS Management Console.
Q: Can I use Amazon WorkMail with Microsoft Outlook on Microsoft Windows?
Yes. Amazon WorkMail offers native support for Microsoft Outlook 2007, 2010, 2013, and 2016 on Microsoft Windows.
Q: Do I need any additional software to connect Microsoft Outlook to Amazon WorkMail?
No. Amazon WorkMail offers native support for the most recent versions of Microsoft Outlook and does not require any additional software to connect Microsoft Outlook.
Q: Can I use Amazon WorkMail with Microsoft Outlook on Mac OS X?
Yes. Amazon WorkMail offers native support for Microsoft Outlook 2011 on Mac OS X. Support for Microsoft Outlook 2016 will be available soon.
Q: Can I use Amazon WorkMail with other clients on Mac OS X?
Yes. Amazon WorkMail offers native support for the Apple Mail and Calendar applications on Mac OS X.
Q: Does the Amazon WorkMail user subscription include a license for Microsoft Outlook?
Amazon WorkMail does not include a license for Microsoft Outlook. To use Microsoft Outlook with Amazon WorkMail, you must have a valid license from Microsoft.
Q: Does Amazon WorkMail support the Click-to-run version of Microsoft Outlook 2010, 2013, and 2016?
Yes. Amazon WorkMail supports the Click-to-run versions of Microsoft Outlook 2010, 2013, and 2016.
Q: Can I use Amazon WorkMail with my existing POP3 or IMAP clients?
No. Amazon WorkMail currently does not offer support for POP3 or IMAP clients.
Q: Do I need to set up a directory to use Amazon WorkMail?
Each user you add to your Amazon WorkMail organization needs to exist in a directory, but you do not have to provision a directory yourself. You can integrate your existing Microsoft Active Directory with Amazon WorkMail using AWS Directory Service AD Connector or run AWS Directory Service for Microsoft Active Directory Enterprise Edition ("Microsoft AD") so you don’t have to manage users in two places and users can continue to use their existing Microsoft Active Directory credentials. Alternatively, you can have Amazon WorkMail create and manage a Simple AD directory for you and have users in that directory created when you add them to your Amazon WorkMail organization.
Q: How can I integrate with an existing Microsoft Active Directory?
You can integrate with an existing Microsoft Active Directory by setting up an AWS Directory Service AD Connector or Microsoft AD and enabling Amazon WorkMail for this directory. After you've configured this integration, you can choose which users you would like to enable for Amazon WorkMail from a list of users in your existing directory, and users can log in to Amazon WorkMail using their existing Active Directory credentials.
Q: Can I use my existing domain name with Amazon WorkMail?
Yes. You can add your existing domain name to Amazon WorkMail using the AWS Management Console. Before the domain name can be used, you must verify the ownership of the domain name. You can verify the ownership by adding a DNS record to your DNS server.
Q: Can I assign multiple email addresses to a user account?
Yes. You can assign multiple email addresses to a user account using the AWS Management Console.
Q: Can I create distribution groups to deliver email to multiple users?
Yes. You can create new distribution group or enable an existing group from your Microsoft Active Directory using the AWS Management Console. These distribution groups are available in the Global Address Book. Users can also create personal distribution groups using Microsoft Outlook or the Amazon WorkMail web application.
Q: What happens if a user forgets their password to access Amazon WorkMail?
If Amazon WorkMail is integrated with an existing Active Directory domain, then the user would follow the existing lost password process for your existing domain, such as contacting an internal helpdesk. If the account is integrated with a Simple AD directory and a user forgets their password, then the account’s IT administrator can reset the password from the AWS Management Console.
Q: How does an IT administrator remove a user’s access to Amazon WorkMail?
The account’s IT administrator can remove a user’s access to Amazon WorkMail using the AWS Management Console.
Q: Does Amazon WorkMail provide a management API?
No. Amazon WorkMail does not currently provide a management API.
Q: How can I migrate mailboxes from my existing email solution to Amazon WorkMail?
Amazon WorkMail provides a migration tool to migrate existing mailboxes to Amazon WorkMail. You can also work with one of the preferred Amazon WorkMail migration providers to help facilitate migration from your existing email solution.
Q: What data is migrated by the Amazon WorkMail migration tool?
The Amazon WorkMail migration tool can migrate email, folders, calendar items, tasks, contacts, and notes. Mailbox permissions, Out of Office settings, and client-side settings will not be migrated.
Q. How can I integrate Amazon WorkMail with my existing email solution?
Interoperability support (coming soon) provides a smooth transition to Amazon WorkMail. It enables users to benefit from a single Global Address Book, and to access free/busy calendar information between both environments.
Q: How is data transmitted to Amazon WorkMail?
All data in transit is encrypted using industry-standard SSL. Our web application, and mobile and desktop clients transmit data to Amazon WorkMail using SSL.
Q: Can I choose the AWS region where my data is stored?
Yes. You choose the AWS region where your organization’s data is stored. Please refer to the Regional Products and Services page for details of Amazon WorkMail availability by region.
Q. How do I decide which AWS region to use?
There are several factors to consider, based on your needs, including whether using a specific AWS region enables you to meet regulatory and compliance requirements. We generally recommend that you set up your Amazon WorkMail organization in the region nearest to where most of your users are located, to reduce data access latencies.
Q: How is Amazon WorkMail protected from malware/viruses?
Amazon WorkMail scans all incoming and outgoing email for spam, malware, and viruses to help protect customers from malicious email.
Q: Does Amazon WorkMail offer support for mobile device policies, to protect data stored on mobile devices?
Yes. Amazon WorkMail gives you the ability to require a PIN or password on your users’ devices, configure the password strength, require a device lock after a number of failed login attempts, require a screen lock for idle timeouts, and require device and storage card encryption.
Q: How can I manage my encryption key used for the data encryption in Amazon WorkMail?
Amazon WorkMail is integrated with Amazon Key Management Service for the encryption of your data. Key management can be performed from the Amazon IAM console. For more information about AWS Key Management Service, please see Amazon AWS Key Management developer guide.
Q: What data is encrypted with my encryption keys?
All email content, attachments, and metadata for a mailbox is encrypted using the customer-managed keys of that user’s organization.
Q: Does Amazon WorkMail support S/MIME for signing and encrypting email?
Yes. Amazon WorkMail supports S/MIME signing and encryption in the Microsoft Outlook client and certain mobile devices like Apple iPhone and iPad. The Amazon WorkMail web application currently does not support S/MIME signing and encryption.
Q. What compliance certifications does Amazon WorkMail support?
Amazon Web Services has achieved the ISO 27001, ISO 27017 and ISO 27018 certifications. Amazon WorkMail regions in US East (N.Virginia), US West (Oregon) and EU (Ireland) are within the scope of the certifications. You can learn more about these certifications on the AWS Cloud Compliance section of the website.
You can also request a copy of the Service Organization Controls (SOC) report available from AWS Compliance to learn more about the security controls AWS uses to protect your data.
Q: How does AWS use my Amazon WorkMail email content?
You own your content in Amazon WorkMail, and you retain full ownership and control of your Amazon WorkMail email. We will not view, use, or move the contents of your Amazon WorkMail account unless authorized by you.
Q: How does Amazon WorkMail integrate with Amazon WorkDocs?
The Amazon WorkDocs integration offers users the ability to distribute large documents easily from the Amazon WorkMail web application, keep control of sensitive documents distributed by email, and securely save email attachments in Amazon WorkDocs.
Q: How can I start using the Amazon WorkDocs integration?
To use the integration with Amazon WorkDocs, your organization first needs to be activated for Amazon WorkDocs. You can activate Amazon WorkDocs for your organization in the AWS Management Console. After this is done, you can enable Amazon WorkDocs for your users using the Amazon WorkDocs admin panel. After your users are enabled for Amazon WorkDocs, they can start using the Amazon WorkDocs integration in the Amazon WorkMail web application.
If your organization and users are already using Amazon WorkDocs, your users can start using the integration right after they are enabled for Amazon WorkMail.
Q: What is the cost for using Amazon WorkDocs with Amazon WorkMail?
There is a bundle available for using Amazon WorkDocs with Amazon WorkMail. For more information about included storage and bundle pricing, please see the Amazon WorkMail pricing page.
Q: Can I use Amazon WorkMail without using Amazon WorkDocs?
Yes, however you will not be able to use the Amazon WorkDocs integration in the Amazon WorkMail web application.
Q: How does Amazon WorkMail integrate with Amazon Simple Email Service?
Amazon WorkMail uses Amazon Simple Email Service to send all outgoing email. The test mail domain and your production domains are available for management in the Amazon Simple Email Service console.
Q: Will I be charged for outgoing email sent from Amazon WorkMail?
No. You won’t be charged for outgoing email sent from Amazon WorkMail.
Q: Do I need to increase Amazon SES sending limits to use Amazon WorkMail?
No. This is not needed to use with Amazon WorkMail. The SES limits only apply when you are using Amazon SES using the Amazon SES API for sending bulk email from your AWS account.
Q: Is there a free trial for Amazon WorkMail?
Yes. You can activate up to 25 users at no charge for the first 30 days after you sign up for Amazon WorkMail. After this period ends, you are charged for all active users unless you remove them or deregister your Amazon WorkMail account.
Q: Is there a bundle available with Amazon WorkMail and Amazon WorkDocs?
Yes. For more information about the bundle pricing, see the Amazon WorkMail pricing page.
Q: Will I be charged for creating or using resources (such as meeting rooms)
No. Creating or using of resources within Amazon WorkMail is available free of charge.
Q: How will my business be charged for use of Amazon WorkMail?
There are no upfront fees or commitments to begin using Amazon WorkMail. At the end of the month, you are billed for that month's usage. You can view estimated charges for the current billing period by logging into the AWS Management Console and clicking on "Account Activity." You can get started with a free trial of Amazon WorkMail and activate up to 25 user accounts at no charge for the first 30 days. You can use the WorkMail console to get started today.
You are charged for the number of user accounts per month. The number of users billed in a month is based on the average number of active user accounts throughout the month. For every user account, your business is charged a monthly subscription fee. If a user account is deactivated during the month, the monthly subscription fee for that account will be prorated based on the number of active days. For more information on how pricing works, see the pricing page.
