Knowledge that enlightens, enables, and empowers everyone in the commerce ecosystem – customers, companies, and brands alike.
Recent Highlights
Industries We Inform
The key indicators, drivers, and comparisons of how companies perform relative to their competitors. Only J.D. Power delivers the actionable insights across industries that help businesses improve quality, engagement, and growth.
EXPLORE BENCHMARKSIntegrating the voice of the consumer, your vision plus our industry-specific expertise, we create customized solutions that drive a better customer experience – and better business results.
EXPLORE SOLUTIONStravel
Consumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.
EXPLORE BENCHMARKSConsumers have never had such choice. See where they're going, who with, and why via J.D. Power's in-depth travel and hospitality benchmarking data. It's the quickest way to enhancing customer satisfaction, and increasing greater loyalty and profitability.
EXPLORE SOLUTIONSCompanies We Illuminate
Understanding the science of customer satisfaction is key to brand-building value. J.D. Power’s insights help clients measure, refine, and improve brand performance to exceed customer expectations and accelerate growth.
News
Discover the very latest reports, bulletins, information, developments, and findings from J.D. Power. Here, you’ll find all our up-to-the-minute press releases, studies, conferences, and events.
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06.24.16
New-Vehicle Retail Sales Slow Down in June, Lowering Outlook for Remainder of Year
New-vehicle retail sales in June are expected to reach 1,206,700 units, a 0.5% decline from a year ago on a selling-day adjusted basis, according to a monthly sales forecast developed jointly by J.D. Power and LMC Automotive.
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06.23.16
Bank of America Merrill Lynch Corporate and Commercial Contact Centers Certified by J.D. Power
— Bank of America Merrill Lynch Corporate and Commercial Banking has been recognized for contact center operation customer satisfaction excellence in the live phone channel for a seventh consecutive year under the J.D. Power Certified Contact Center Program.SM
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06.22.16
U.S. New-Vehicle Quality Makes Largest Improvement in 7 Years,
J.D. Power Study FindsNew-vehicle quality improves 6%, double the 3% rate of improvement in 2015 and the largest increase since 2009, according to the J.D. Power 2016 U.S. Initial Quality StudySM (IQS), released today.