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Development Support

Make sure you have the best Vaadin experts at hand when you need them.
Need architectural help? Check. Want a mentoring expert in your team? Check. Create a time critical widget for you? Check. Need advice on design or UX for your idea? Check. Sign up for a Support package to guarantee that you get help from the team that has built the framework, when you need it the most. Our long term customer satisfaction has always been over 4.5 out of 5.0.

Silver

Guidance and confidence.

  • 5h / month
  • 2 day SLA
  • Email/Web/Skype
  • 15% discount for trainings
See how it works Request for quote
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Gold

Support and bug fixes, fast.

  • 9h / month
  • 1 day SLA
  • Email/Web/Skype
  • 15% discount for trainings
  • Unlimited bug fixes
  • Unlimited feature votes
See how it works Request for quote
Platinum

Simply, instant.

  • 12h / month
  • 1 hour SLA
  • Email/Web/Skype
  • 15% discount for trainings
  • Unlimited bug fixes
  • Unlimited feature votes
  • Phone support
See how it works Request for quote
Need flexible support hours or support periods? Need to customize something else? Contact sales
How support works

Support allows you to ask any Vaadin related questions from a Vaadin expert,
helping you to develop your Vaadin application effectively.

See the Vaadin Support Manual for a detailed description on how everything works.
Vaadin Support Manual

Support allows you to ask anything Vaadin related from a Vaadin expert, helping you to develop your Vaadin application effectively.

See the Vaadin Support Manual for a detailed description on how everything works. Vaadin Support Manual

Support Satisfaction Guaranteed

We're confident in the quality and added value we bring your team through Vaadin Support. If however you're unhappy with the service during the first 45 days and our experts can't solve the issue for you, we'll give your money back. 

When to use Vaadin Support?

Mentoring

Your application might be the first Vaadin project in your company. In these cases Vaadin Support can be used as a personal mentor for making all the right choices. Well made choices early-on have been proven to carry a better Return On Investment (ROI) for the entire project. How do you ‘componentize' your designs? How to build great user experience and good usability? What add-ons should you use? How does Vaadin play along with a 3rd party framework? How to implement a custom theme? All these questions get answered and you can concentrate on the actual work.

Reviews

Are you on the right path? Are the chosen solutions the right ones? We can answer these questions. You can share your designs and work, under NDA of course, and we will review it and give you guidelines. Confirming your good choices and pinpointing possible problems that need to be addressed before they become more expensive to fix.

Resolving issues

You can't avoid having issues sometimes. Sometimes it's difficult to determine where they are in the first place: are you doing something wrong or is there a bug in our products? This could take immense amounts of time to resolve. We can help you hunt them down. And if the issue actually is a bug in our products, Gold and Platinum Support customers can benefit from the Bug Fix Priority feature right away.

Outsourcing small development

Creating custom features that require deep understanding of the client side programming may be tricky. Our experts know Vaadin Framework inside out and can implement most kinds of features in a much shorter time than anyone else. This is a good investment, since it frees your hands to do work where you are most productive. You can also use this to learn to implement these yourself when we show you how it is done.

Features

Response time

The official SLA we promise ranges from 1 hour to 2 days. You will always get our support team working for you within the SLA your support package includes. Mission critical maintenance projects usually want to have a 1 hour response time, while early phase small projects might do just fine with 2 days. It's all up to the needs of your project.

Support hours

You get a support quota, ranging from 5 to 12 hours per month. This quota is slowly consumed with a 15 minute resolution while working with our support team. You are always in control of how your quota is used, and for complex tasks we will provide estimates before proceeding. The average customer satisfaction for support has always been over 4.5 out of 5.0.

Web support

A dedicated extranet channel for your team to access past and ongoing issues. Get email and Eclipse notifications when your issues are progressing and continue the discussion conveniently in one place. Video call meetings are also possible when screen sharing is needed.

Phone support

With the Platinum support you can get access to the Vaadin team by grabbing your phone and calling a dedicated number. The team will be right with you and you don't need to rely on asynchronous email communication.

Unlimited bug fixes

Ever encountered a bug in a product you're using that blocks your release or makes you do ugly workarounds? The Gold and Platinum packages give you unlimited bug fixes for Vaadin products. Just vote for bugs one by one that interfere with your work, and let us do the heavy lifting for you. Voted bug fixes don't consume your support hours. Most of our minor releases are due to commercial bug fixes.

Unlimited feature votes

What is that killer feature you are still missing? Add it as a feature wish and affect the next release of Vaadin. This is your dedicated way to influence our roadmaps.

 

Ask us about the support plans.

Which package will fit my team best?
Can I have a dedicated developer? If you are unsure about the options, we are happy to help you choose.

+1 (844) 4-VAADIN
Amir Al-Majdalawi
Key Account Manager

Contact by email