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Get what you came for and be a great audience member
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Love it or loathe it: a career change may be coming
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You do you: the triumphs and traps of the bossless company
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Tough talk: women, ask for what you’re worth
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Create a relationship that your customers love
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Keep brand voice consistent in customer support
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4 ways a work spouse helps your real marriage
It’s no secret that work spouses improve work life. They lower stress levels, give moral support, and provide a safe place for ranting in the office. Seriously, they rock. If you don’t already ...
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10 interview questions for hiring great customer service reps
Providing great customer service sets you apart from your competition. But to make that happen, you need to staff your team with people who have the skills and temperament to effectively solve your customer's issues ...
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Measuring happiness: What’s the difference between CSAT and NPS?
Making sure that customers are happy so that they’ll keep coming back is not a new concept. A shop owner looks for a smile and “thank you” to indicate that a customer is happy ...
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Shit support agents say
The life of a customer support agent can be very glamorous: Mixing and mingling with a vast array of society, wearing fancy headsets, having the last word when it comes to problem-solving... Sarcasm aside, the ...
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12 funniest customer service scenes in film and television
Bad customer service—when you’re not at its mercy—can be pretty funny. We’ve all been there before, so we can relate when we see examples of service gone wrong. And if you’...