Support
Get system updates, find developer communities, and contact technical support.
Contact Us Visit Help Center
System Status Dashboard
Check for service disruptions on the Google Cloud Status Dashboard. Includes an RSS Feed and a full history of interruptions.
Developer Communities
Get support from external developer communities like StackOverflow and Server Fault, and internal communities on Google Groups. A full listing of these communities is available below.
Console Help
If you're having issues using the console, you can view instructions to manage billing and set up projects.
Billing support
Here are options for free and paid billing support. Learn more about paid technical support packages below.
- Free Accounts: Fill out this form to request help if you have the free Bronze support package.
- Paid Accounts: If you have a paid support package — Silver, Gold, or Platinum — file a ticket through the support center.
Technical Support
If you have a paid support package (Silver, Gold, or Platinum), you can request technical help from our support staff by filing a ticket. If you're on non-paid support (Bronze), check the developer communities, If you need to purchase support, you can choose from the support options below.
Silver support
Silver support gives you direct access to our support team for questions related to service functionality, best practice architectures, and service errors. Upgrade Now
Gold support
Gold support gives you 24x7 phone support, faster initial response times, consultations on application development, and application architectures for your specific use case. Upgrade Now
Platinum support
Platinum support gives you everything available to the Gold support level, and access to our Technical Account Management team for hands-on engineering problem solving and support. Contact us for more information.
Support Package Comparison
| Features | Bronze | Silver | Gold | Platinum |
|---|---|---|---|---|
| Support Help Center | yes | yes | yes | yes |
| Documentation and Getting Started Guides | yes | yes | yes | yes |
| Community Forums | yes | yes | yes | yes |
| Billing Support | yes | yes | yes | yes |
| Architecture Support | Best Practice | Use-Case Specific | Use-Case Specific | |
| Target Initial Response Time for Critical Issues | 4 business hours | 1 hour | 15 minutes | |
| Individuals with log-in access to Google for Work Support Center | 2 | 5 | Unlimited | |
| Break/Fix Tickets | yes | yes | yes | |
| Consultative Tickets | yes | yes | ||
| Phone Support | yes | yes | ||
| 24x7 Support for Critical Impact issues | yes | yes | ||
| 24x7 Support for High Impact issues | yes | |||
| Access to the Technical Account Management team | yes | |||
| Pricing | Free | $150/month |
Starts at $400/month |
Contact for Pricing |
Please see our Technical Support Services Guidelines for the full details of our support offerings.
Gold Package Monthly Support Fees
The monthly support fee for the Gold package is the greater of $400 or the amount calculated from the following fee schedule.
| Monthly Support Fee Percentage | Product Usage |
|---|---|
| 9% of product usage fees between | $0–$10,000 |
| + 7% of product usage fees between | $10,001–$50,000 |
| + 5% of product usage fees between | $50,001–$200,000 |
| + 3% of product usage fees of | $200,001 and over |
When charging in local currency, Google will convert the prices listed into applicable local currency pursuant to the conversion rates published by leading financial institutions.
Developer Communities
Join the community of Google Cloud Platform software developers and system administrators, and learn from your peers how to get the most out of Google Cloud Platform technologies. Use the Stack Overflow links below for technical questions about software development, the Server Fault links for technical questions about system and network administration, and the Google Group links for all posts that are not technical questions. Create or follow Issues & Feature Requests on GitHub and Google Code.
For the full list of developer communities visit the Community Forums help center page.