Welcome to Zapier! Here on the left you'll find our plain-english privacy policy and the corresponding legal policy on the right.
We last updated this policy March 26, 2015.
Onward!
Date of Last Revision: March 26, 2015
Welcome to the web site (the "Site") of Zapier, Inc. ( "Zapier", "we", "us" and/or "our"). This Site is operated by Zapier and has been created to provide information about our company and its content and data linking platform and related services (together with the Site, the "Service(s)") to our Service visitors ("you", "your"). This Privacy Policy sets forth Zapier's policy with respect to information including personally identifiable data ("Personal Data") and other information that is collected from visitors to the Site and Services.
To use Zapier, we need to store credentials for third-party services (Gmail, Basecamp, etc). We store credentials encrypted in our database. They are only used to access data you tell us to. We log certain non-identifiable information to provide support and fix problems.
Our Service allows you to integrate and create commands for various online third-party services ("Third-Party Services"). In order to take advantage of this feature, you may need to authenticate, register for or log into Third-Party Services through the Service or on the websites of their respective providers. When you enable linking between or log in to Third-Party Services through the Service, we will collect relevant information necessary to enable the Service to access that Third-Party Service and your data and content contained within that Third-Party Service ("Login Credentials"). We store your Login Credentials long enough to enable linking to the Third-Party Service.
When you enable the Service to link content and data between Third-Party Services, the Third-Party Services will provide us with access to certain information that you may have provided to the Third-Party Services, and we will use, store and disclose such information in accordance with this Privacy Policy and the rules you set to govern the linking. However, please remember that the manner in which Third-Party Services use, store and disclose your information is governed by the policies of such Third-Party Services, and Zapier shall have no liability or responsibility for the privacy practices or other actions of any Third-Party Services that may be enabled within the Service.
We may retain certain personally non-identifiable information related to the data or content linked between Third-Party Services (for example, date sent, link configuration, names of the Third-Party Services), for the purpose of improving our Services and as described below in the "Non-Identifiable Data" section.
We use a third party payment processor, Stripe, for all payments. Zapier does not store credit card details and instead relies on Stripe for this.
We use a third party payment processor to process payments made to us. In connection with the processing of such payments, we do not retain any personally identifiable information or any financial information such as credit card numbers. Rather, all such information is provided directly to our third party processor, Stripe, whose use of your personal information is governed by their privacy policy, which may be viewed at https://stripe.com/us/privacy.
We ask for certain information like your name, email address, timezone, and account credentials to use Zapier. We use this information to run Zapier and other things mentioned in this Privacy policy (like logging and analytics).
For your convienence, we use cookies so you don't have to log in every time you visit our website.
When you interact with us through the Services, we may collect Personal Data and other information from you, as further described below:
By voluntarily providing us with Personal Data, you are consenting to our use of it in accordance with this Privacy Policy. If you provide Personal Data to the Services, you acknowledge and agree that such Personal Data may be transferred from your current location to the offices and servers of Zapier and the authorized third parties referred to herein located in the United States.
We will keep any information that you provide to us until such time as you delete your account with the Zapier Service.
Zapier won't sell or rent your personal information to a third party. Primarily, we use personal data to run Zapier. We may use personal data to provide you with predictions about other services you might be interested in on Zapier. If we intend to use your personal data in a way we have not mentioned, we will let you know when we collect that information.
Sometimes we aggregate user data anonymously to understand our customer base better.
Zapier will not sell or rent to any third party any of the personal information or data that you provide to us. Zapier uses the Personal Data you provide in a manner that is consistent with this Privacy Policy. If you provide Personal Data for a certain reason, we may use the Personal Data in connection with the reason for which it was provided. For instance, if you contact us by email, we will use the Personal Data you provide to answer your question or resolve your problem. Also, if you provide Personal Data in order to obtain access to the Zapier Services, we will use your Personal Data to provide you with access to such services and to monitor your use of such services. Zapier and its subsidiaries and affiliates (the "Zapier Related Companies") may also use your Personal Data and other personally non-identifiable information collected through the Services to help us improve the content and functionality of the Services, to better understand our users and to improve the Zapier Services. Zapier and its affiliates may use this information to contact you in the future to tell you about services we believe will be of interest to you. If we do so, each communication we send you will contain instructions permitting you to "opt-out" of receiving future communications. In addition, if at any time you wish not to receive any future communications or you wish to have your name deleted from our mailing lists, please contact us as indicated below.
If Zapier intends on using any Personal Data in any manner that is not consistent with this Privacy Policy, you will be informed of such anticipated use prior to or at the time at which the Personal Data is collected.
We don't sell your personal data. If we work with partners or contractors, they may have limited access to your personal data but only so much to do their job.
If we sell the company, personal data may be included in the transfer.
You can visit the Services without providing any Personal Data. If you choose not to provide any Personal Data, you may not be able to use certain Zapier Services.
Zapier is not in the business of selling your information. We consider this information to be a vital part of our relationship with you. There are, however, certain circumstances in which we may share your Personal Data with certain third parties without further notice to you, as set forth below:
Zapier is Safe Harbor compliant.
In accordance with our commitment to protect personal privacy, Zapier adheres to the principles of the Safe Harbor Framework as developed by the U.S. Department of Commerce in consultation with the European Commission. The seven principles and fifteen Frequently Asked Questions (FAQs) referred to in this policy constitute Safe Harbor privacy framework. These principles and FAQs may be found at: http://www.export.gov/safeharbor.
This privacy policy only applies to private information we collect. If you post information in a public place, like our support forums, this is public information and can be shared and reproduced.
This Privacy Policy does not apply to any Personal Data collected by Zapier other than Personal Data collected through the Services. This Privacy Policy shall not apply to any unsolicited information you provide to Zapier through the Services or through any other means. This includes, but is not limited to, information posted to any public areas of the Services, such as bulletin boards (collectively, "Public Areas"), any ideas for new products or modifications to existing products, and other unsolicited submissions (collectively, "Unsolicited Information"). All Unsolicited Information shall be deemed to be non-confidential and Zapier shall be free to reproduce, use, disclose, and distribute such Unsolicited Information to others without limitation or attribution.
You must be 13 years old to use Zapier.
Zapier does not knowingly collect Personal Data from children under the age of 13. If you are under the age of 13, please do not submit any Personal Data through the Services. We encourage parents and legal guardians to monitor their children's Internet usage and to help enforce our Privacy Policy by instructing their children never to provide Personal Data on the Services without their permission. If you have reason to believe that a child under the age of 13 has provided Personal Data to Zapier through the Services, please contact us, and we will endeavor to delete that information from our databases.
We link to a lot of third-party websites. Our privacy policy only governs our own website.
This Privacy Policy applies only to the Services. The Services may contain links to other web sites not operated or controlled by Zapier (the "Third-Party Sites"). The policies and procedures we described here do not apply to the Third-Party Sites. The links from the Services do not imply that Zapier endorses or has reviewed the Third-Party Sites. We suggest contacting those sites directly for information on their privacy policies.
We take many steps to ensure your private information and account credentials are safe, including encryption and requiring two-factor authentication for our staff. To this end, if you find a security problem, contact us and we will fix it immediately. Keep in mind, emails and communications with us are not encrypted.
Zapier takes reasonable steps to protect the Personal Data provided via the Services from loss, misuse, and unauthorized access, disclosure, alteration, or destruction. However, no Internet or email transmission is ever fully secure or error free. In particular, email sent to or from the Services may not be secure. Therefore, you should take special care in deciding what information you send to us via email. Please keep this in mind when disclosing any Personal Data to Zapier via the Internet.
If anything changes, we will let you know at least 14 days ahead of time via this website or an email.
The Services and our business may change from time to time. As a result, at times it may be necessary for Zapier to make changes to this Privacy Policy. Zapier reserves the right to update or modify this Privacy Policy at any time and from time to time. If we do this, we will post the changes to this Privacy Policy on this page and will indicate at the top of this page the date these terms were last revised. We will also notify you, either through the Service user interface, in an email notification or through other reasonable means. Please review this policy periodically, and especially before you provide any Personal Data. Any such changes will become effective no earlier than fourteen (14) days after they are posted, except that changes addressing new functions of the Service or changes made for legal reasons will be effective immediately. This Privacy Policy was last updated on the date indicated above. Your continued use of the Service after the date any such changes become effective constitutes your acceptance of the new Privacy Policy.
We also have a set of terms and conditions.
Got questions? We want to hear from you! Contact us at [email protected].
Your access to and use of the Services is subject to the Terms of Service at https://zapier.com/terms/
To keep your Personal Data accurate, current, and complete, please contact us as specified below. We will take reasonable steps to update or correct Personal Data in our possession that you have previously submitted via the Services. Please also feel free to contact us if you have any questions about Zapier's Privacy Policy or the information practices of the Services.
All disputes arising out of or relating to these Terms of Service will be submitted to the exclusive jurisdiction of a court of competent jurisdiction located in Wilmington, Delaware, and each party irrevocably consents to such personal jurisdiction and waives all objections to this venue.
You may contact us as follows: [email protected].