Acquia, Inc. Status

All Systems Operational

Acquia Cloud Enterprise Operational

Acquia Cloud Professional Operational

Acquia Network Operational

Acquia Cloud Site Factory Operational

Drupal Gardens Operational

Acquia Cloud API Operational

Acquia Search Operational

Acquia Cloud Free Operational

Mollom Operational

Acquia Lift Operational

Acquia Cloud Edge Operational

Acquia Content Hub Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Past Incidents

Apr 8, 2016

No incidents reported today.

Apr 7, 2016

Acquia has detected a temporary service interruption in task services impacting some Acquia Cloud Free, Acquia Cloud Professional, and Acquia Cloud Enterprise sites

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia task services have been restored, though affected sites may still see a brief delay as task requests are processed. All services are operational at this time.
Apr 7, 18:52 UTC

Investigating - We are currently investigating an interruption of service in task services for some Acquia Cloud Free, Acquia Cloud Professional, and Acquia Cloud Enterprise sites. During this time, customers with affected sites will be unable to commit, deploy, or move code and databases, add or delete domains, or use the Acquia workflow interface. We will provide additional information as it becomes available.
Apr 7, 17:14 UTC

Acquia has detected an interruption of service for some Acquia Cloud Enterprise sites in the EU-West hosting region

Resolved - All affected sites have been restored. All sites and services are operational at this time.
Apr 7, 04:53 UTC

Investigating - We are currently investigating an interruption of service for some Acquia Cloud Enterprise sites in the EU-West hosting region. We will provide additional information as it becomes available.
Apr 7, 04:10 UTC

Apr 6, 2016

Acquia has detected a temporary service degradation in task services impacting some Acquia Cloud Enterprise sites

Resolved - This incident has been resolved.
Apr 6, 19:36 UTC

Update - The underlying cause of this service interruption has been addressed. All affected Acquia task services have been restored, though affected sites may still see a brief delay as task requests are processed. All services are operational at this time.
Apr 6, 19:36 UTC

Investigating - We are currently investigating a degradation of service in task services for some Acquia Cloud Enterprise sites. During this time, customers with affected sites may experience delays to commit, deploy, or move code and databases, add or delete domains, or use the Acquia workflow interface. We will provide additional information as it becomes available.
Apr 6, 19:06 UTC

Apr 5, 2016

Acquia has detected an interruption in our ability to launch new sites for Acquia Cloud Free, Acquia Cloud Professional, and Acquia Cloud Enterprise

Resolved - All affected Acquia services have been restored. All services are operational at this time.
Apr 5, 10:12 UTC

Investigating - We are currently investigating an interruption of service for launching new sites in Acquia Cloud Free, Acquia Cloud Professional, and Acquia Cloud Enterprise. Customers with sites on Acquia Cloud Free, Acquia Cloud Professional, and Acquia Cloud Enterprise are currently unable to launch new sites at this time. Customers with Acquia Cloud Professional sites cannot currently upsize their existing sites. Additionally, self-service SSL services are currently unavailable.

No active sites are currently impacted. We will provide additional information as it becomes available.
Apr 5, 09:02 UTC

Apr 4, 2016

No incidents reported.

Apr 3, 2016

No incidents reported.

Apr 2, 2016

No incidents reported.

Apr 1, 2016

No incidents reported.

Mar 31, 2016

No incidents reported.

Mar 30, 2016

Acquia has detected a temporary service interruption impacting self service SSL and our ability to launch new sites for Acquia Cloud Professional and Acquia Cloud Free.

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia services have been restored, though affected sites may still see a brief delay as task requests are processed. All services are operational at this time.
Mar 30, 21:44 UTC

Update - We are currently investigating an interruption in self service SSL services. During this time, customers with affected sites will be unable to edit or create new ELBs using Acquia Self Service SSL option. We will provide additional information as it becomes available.

Customers with sites on Acquia Cloud Free and Acquia Cloud Professional are unable to launch new sites at this time. Additionally, customers with Acquia Cloud Professional sites cannot currently upsize their existing sites.

No active sites or unaltered ELBs are currently impacted. We will provide additional information as it becomes available.
Mar 30, 19:46 UTC

Investigating - We are currently investigating an interruption of service for launching new sites on Acquia Cloud Free and Acquia Cloud Professional. Customers with sites on Acquia Cloud Free and Acquia Cloud Professional are unable to launch new sites at this time. Additionally, customers with Acquia Cloud Professional sites cannot currently upsize their existing sites.

No active sites are currently impacted. We will provide additional information as it becomes available.
Mar 30, 19:15 UTC

Mar 29, 2016

Acquia has detected a temporary service interruption in the Acquia ticketing system

Resolved - The underlying cause of this service interruption has been addressed. All affected Acquia ticketing services have been restored. All services are operational at this time.
Mar 29, 19:46 UTC

Monitoring - We are working to resolve an interruption in services for the Acquia ticketing system at this time. We will provide additional updates when services have been fully restored.

If you are experiencing issues with our ticketing system, please file tickets by calling the Acquia Support telephone number for your service region:

North and South America
844-373-2128 or +1-781-238-8600 #2
Australia, Japan, and Asia Pacific
+61 284 168 021
Europe and Africa
+44 1865 520 011

We will provide additional information as it becomes available.
Mar 29, 18:40 UTC

Acquia has detected a temporary service interruption in the Acquia ticketing system

Resolved - This incident has been resolved.
Mar 29, 18:38 UTC

Identified - We are working to resolve an interruption in services for the Acquia ticketing system at this time. We will provide additional updates when services have been fully restored.
Mar 29, 17:40 UTC

Investigating - We are currently investigating an interruption of service for the Acquia ticketing system. In the interim, please file tickets by calling the Acquia Support telephone number for your service region:
North and South America
844-373-2128 or +1-781-238-8600 #2
Australia, Japan, and Asia Pacific
+61 284 168 021
Europe and Africa
+44 1865 520 011

We will provide additional information as it becomes available.
Mar 29, 15:34 UTC

Mar 28, 2016

No incidents reported.

Mar 27, 2016

No incidents reported.

Mar 26, 2016

No incidents reported.

Mar 25, 2016

No incidents reported.