Join us next Tuesday as we talk with +Trustpilot and +Skyscanner on the future of customer engagement. 

“By 2019, requests for customer support through consumer mobile messaging apps will exceed requests for customer support through traditional social media.” +Gartner Inc

Oulun Energia turned to Pepron, a Zendesk partner, for help when they decided to make a change in their #customerservice solution.

Instead of being annoyed at angry customers, figure out why they're angry and then work to walk them off the ledge. via +Relate by Zendesk

Big takeaway from +National Retail Federation's Big Show – invest in your people, and your robots too. 

See how +ALLSAINTS stylists ensure quick response rates 24/7/365 to their customers.

This month we’ve added 9 new apps and integrations to the Zendesk Apps Marketplace.

Join today's Fine Tuning discussion to learn more about the remaining building blocks of an ideal workflow.

Looking to reduce your phone support overhead? We've got some tips.