Support options
Feeling a little stuck? There are several ways to get some help with your app. In most cases, the quickest way to get help is to ask the community. This page lists various community support options available for the Google Static Maps API.
In addition to the community support channels, Google Maps APIs Premium Plan customers have access to business-level support through Google's support representatives for select APIs.
Have a question about your code?
Ask a question about your Google Static Maps API application on Stack Overflow. Stack Overflow is a collaboratively-edited question and answer site for programmers. It's a great place to ask technical questions about developing and maintaining your app.
Members of the Google Maps API team monitor several Google Maps related tags
on Stack Overflow. You can look for Google Maps API topics by adding
google-maps
to your search query.
Before posting, please search the group to see if someone has already answered your question.
As you write your post, please consider the following:
- Be very clear about your question in the subject — it helps those trying to answer your question as well as those who may be looking for information in the future.
- Give plenty of details in your post to help others understand your problem. Consider including code snippets, logs, or links to screenshots.
- Please include a code snippet that demonstrates the problem. Most people will not debug errors in your code without a simple sample that easily reproduces the problem. If you find it difficult to host your code online, use a service like jsFiddle.
Found a bug? Want to ask for a new feature?
If you think you may have found a bug, or if you have a feature request that you would like to share with the Google Maps API team, please file a bug or feature request in our Issue Tracker.
| Issue tracker status codes | |
|---|---|
| New | This issue/feature request has not been triaged. |
| PendingFurtherReview | This issue has passed initial triage and is waiting for priority review. |
| Accepted | The issue/feature request is valid and we are actively investigating. |
| NeatIdea | Feature request is acknowledged. We are currently evaluating this request but do not have any plans to implement it. Please star to vote and comment to discuss your use case. |
| NeedsMoreInfo | This issue/feature request requires more info from the reporter. Please provide some simple code to reproduce the issue. |
| Fixed | The issue is resolved in a released version. |
| Invalid | This is not a valid bug or feature request. Please refer to our posting guidelines. |
| Duplicate | This report duplicates an existing issue. |
| WorkingAsIntended | The described behavior is working as intended. |
| CannotReproduce | We are unable to reproduce the issue with the information given. Please provide some simple code to reproduce the issue. We cannot accept an issue that we cannot reproduce. |
| Obsolete | This issue was valid, but something has changed. This status may be used for accepted bugs logged against recently unsupported browsers, or deprecated features. |
| WontFix | We will not fix this issue. |
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