The Top 5
Welcome
Hey there.
I wanted to try something different this week. Jake, Steve, and I had an excellent time at SupConf last week in SF. For those who aren't familiar, it was the first (hopefully of many) conference organized by the Support Driven community.
There were some great talks at the event and a lot of great supplemental content put online.
So much so, that I wanted to dedicate this week's issue to some recaps, thoughts, and transcripts from the event.
And a big thanks to everyone who said hi and let us tag along.
Blake
Field Notes: SupConf 2016 — WordPress.com News
SupConf came out of the Support Driven community as a conference for people passionate about support as a career. Being an introvert I was worried about stepping out of my shell. I wanted to make the most of the experience and take advantage of being surrounded by fellow support professionals.
As it turns out it was easy to do.
3 Ways to Amp Up Your Support Career; SupConf, May 2016 — Mercenator
I will be the first person to say that taking time out of your regular life outside of work to work on self-development is hard. But if you do, and you take the time to actually implement these three practices into your life on even a weekly basis, you will see greater success in your professional life, whether that be where you are right now, or somewhere else.
SupConf: a conference organizer’s dream come true – Butterfly Mind
Customer support is a noble profession with a bad reputation. Customer support is the face and voice of a company; support is the human element, the connector. Support professionals are thinkers, problem solvers, communicators, helpers. Yet customer support professionals get little respect. We get glazed eyes and blank looks when we answer the question, “What do you do for a living?” We shy away from explaining our jobs, we hedge, we hide what we do because we shrink from the reaction we’ll get.
The Greatest Support Conference I’ve Attended* – Brian Kerr
I was amazed by the professionalism and organization behind the conference. As I heard another attendee say, this is some professional grade shit.
SupConf keeps speaking to me. – The Yeomen
It would be easy to set the experience of SupConf on a shelf and go back to it when I have more time. But the voices from SubConf keep speaking to me, reminding me there is reason to start responding to what I learned today.