General

How do I find my user name?

Your username for the website is generally your email address, if that does not work or you do not remember your username information, please contact Customer Support at 1-800-DOW-JONES (1-800-369-5663).

How do I find my password?

You can easily retrieve your password by clicking on the "Forgot password?" link on the top right side. On the login assistance form, type in your email address and instructions to reset your password will be emailed to you.

How do I contact Customer Support?

If you have a technical question, need assistance with your login or access to your product(s) or would like more information about our products and services, you may reach our Customer Support Team at:

Email
Email support is available 24x7, support outside normal business hours is available in English only.
Customer Support can be contacted at: [email protected]

Online Chat
Chat support is available 24x7, support outside normal business hours is available in English only. Click here to access live chat.

Telephone
Phone Support is available 24x5. Click here for detailed opening hours.

USA & Canada
Toll-free: 1-800-DOW-JONES (1-800-369-5663)
Direct dial: 609-520-7779

UK
00 8000 322 8482

JAPAN
0120 779 868

Click here for a complete list of contact numbers for all countries.