Olark Live Chat Status

All Systems Operational

Chatbox Operational

Website Operational

Transcripts Operational

API Operational

chat.olark.com Operational

Jabber servers Operational

Visitor messages Operational

Operator messages Operational

Visitor details Operational

Integrations Operational

Stripe API Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Past Incidents

Jun 9, 2016

No incidents reported today.

Jun 8, 2016

No incidents reported.

Jun 7, 2016

No incidents reported.

Jun 6, 2016

No incidents reported.

Jun 5, 2016

No incidents reported.

Jun 4, 2016

No incidents reported.

Jun 3, 2016

Chatbox not loading on sites

Postmortem - Read details
Jun 3, 11:58 EDT

Resolved - We're confident that the issue has been resolved. We've seen no further occurrences in the last 30 minutes, therefore marking this incident as resolved.
Jun 3, 11:01 EDT

Monitoring - Our chatbox is functioning as expected again following the fixes implemented. We're continuing to monitor the situation, but the chatbox should appear on sites as normal again.
Jun 3, 10:31 EDT

Identified - We have identified the cause of the issue affecting the chat box loading. We're taking the appropriate steps to resolve the issue.
Jun 3, 10:21 EDT

Investigating - We're looking into reports that the Olark chatbox is not loading on sites.
Jun 3, 09:39 EDT

Jun 2, 2016

No incidents reported.

Jun 1, 2016

No incidents reported.

May 31, 2016

No incidents reported.

May 30, 2016

No incidents reported.

May 29, 2016

No incidents reported.

May 28, 2016

No incidents reported.

May 27, 2016

Backing service outage

Resolved - Our services are stable and fully operational. Thanks for the patience.
May 27, 02:42 EDT

Monitoring - Our services seem to be returning to normal. Our team is keeping an eye on things until we can confirm.
May 27, 02:24 EDT

Identified - We've identified the issue and our engineering team is working on resolving.
May 27, 01:53 EDT

Update - We're continuing to investigate the network issue affecting Olark. The issue seems to have been caused by an interruption of service by an upstream provider.
May 27, 01:00 EDT

Update - We're continuing to investigate the network issue affecting Olark. Operators are able to log in and chat again now, but we're still experiencing issues affecting transcripts and CRM integrations.
May 26, 23:55 EDT

Investigating - We've identified some troubles with our internal network. All help content at olark.com should be unaffected, but settings changes, reporting and the operator client may be unresponsive.
May 26, 23:09 EDT

May 26, 2016

Partial outage of Visitor Details {{geolocation}}

Resolved - We are confident the issue with Geolocation is now resolved. The change is propagating and you will see geolocation information shortly if you are not already. Please do tell us if you continue to have issues.
May 26, 05:52 EDT

Monitoring - We have reverted a change to our load balancers, and are seeing geolocation returning to normal. As new visitors arrive, you should see their location. We are continuing to monitor the situation. Thanks for bearing with us!
May 26, 05:25 EDT

Investigating - We are currently investigating an issue where some customers are not seeing location information for visitors. We will update this incident as soon as we know more. Thanks for your patience.
May 26, 04:21 EDT